Client Solutions Lead, PanLATAM

3 weeks ago

Miami, United States TikTok Full time
Responsibilities

TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the team:


At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more.

As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

The Spanish Speaking South America team (3SA) covers the Panlatam business out of Miami, Colombia, Argentina & more countries in the SSSA region through our expansion partner IMS.


About the role:


We have an opening for a Team Lead on our Client Solutions team who will be responsible for driving strategy and client service expectations within different verticals across the country and globally.

They will partner closely with the head of sales and serve as the advocate for their category both internally and externally.

They will manage a team of CSM's, and CSP's and be expected to work closely with our product team to find digital media solutions for the vertical/industry they represent.

The Client Solutions Lead will have a deep knowledge of online media combined with excellent communication and analytical skills.

Success in this position requires a focus on project/relationship management, education, measurement and the ability to tell a strong story that shows TikTok's unique and proven ability to drive client KPIs.


Responsibilities:

  • Become an expert for your vertical / industry and be able to clearly articulate how TikTok can best serve these clients
  • Collect and disseminate best practices and strategies across the Industry to vertical teams, both locally and globally
  • Work closely with the sales team to win, maintain and grow strong client relationships with our largest advertisers
  • Leverage data to identify consumer trends and create vertical best practices / playbooks that drive client business
  • Coach Client Solutions Team on consultative, data driven campaign analysis and selling at scale
  • Collaborate with leadership to establish a cohesive strategy for Sales and Client Solutions
  • Maintain uptodate knowledge of TikTok's features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs
  • Establish processes to collect advertiser feedback to inform our product strategy
  • Partner with crossfunctional teams to develop, identify, and implement effective and scaleable process for our growing Client Solutions team
  • Work directly with product & engineering teams to troubleshoot client issues.
  • Identify needs and help to build scalable processes for our growing Client Solutions team
  • Manage and develop a team of Client Solutions Team Leaders to deliver results against set goals
  • Ensure a standard of excellence and flawless campaign execution across all teams within your Vertical / Industry
Qualifications

Main Qualifications:

  • Must be willing to work out of our office in Miami, FL
  • At least 5+ years of experience in Client Solutions/client services roles in advertising/digital marketing
  • Direct management experience of a sizable team
  • Outstanding executive presence and communication skills, with demonstrated ability to engage Clevel executives
  • Fluent in Spanish & English

Preferred Qualifications:

  • Experience managing advertisers throughout the funnel with a deep understanding of their challenges
  • Experience working in digital auction marketplaces with and understanding of how to execute effectively within them
  • Experience building relationships with top marketing decision makers at brands and agencies
  • Ability to proactively troubleshoot and problem solve quickly and through the proper escalation process
  • Proactive attitude with excellent project management, organizational, and analytical skills
  • Experience with ad verification partners (IAS, DV, MOAT)
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.


TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at

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