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Front Desk Receptionist

3 months ago

Honolulu, Hawaii, United States Kaizen Dental Center Full time
Job DescriptionJob Description

Front Office/Treatment Coordinator - Kaizen Dental Center

Working with Kaizen means being part of a dynamic work environment where each one of our team members has the opportunity to make a difference. We love what we do and it shows.

We have an environment where employees enjoy coming to work. We work hard, but at the end of the day, we feel a sense of satisfaction that we have helped to improve patient's lives.

Position Summary:

Kaizen Dental Center, a premier dental practice located in Honolulu, HI, is seeking a friendly and professional Front Office & Treatment Coordinator to join our team.

As the first point of contact for our patients, the Front Office & Treatment Coordinator plays a vital role in providing exceptional customer service and ensuring a positive experience. If you have excellent communication skills, a warm demeanor, and a passion for delivering outstanding patient care, we invite you to apply for this position.

Benefits:

  • Competitive compensation commensurate with experience.
  • Health, dental, and vision insurance options.
  • Massage and Chiropractic Services Covered
  • Paid time off and holiday pay.
  • Continuing education opportunities.
  • Professional and supportive work environment.

Responsibilities:

  • Greet patients warmly and provide a welcoming atmosphere upon arrival.
  • Register new patients, collect necessary information, and update existing patient records accurately.
  • Schedule and confirm patient appointments using our practice management software.
  • Answer phone calls, respond to inquiries, and provide information about our dental services.
  • Verify insurance coverage and assist patients in understanding their benefits.
  • Handle patient check-in and check-out processes, including collecting payments, processing insurance claims, and providing receipts.
  • Maintain a tidy and organized front desk area, ensuring cleanliness and a professional appearance.
  • Assist with administrative tasks, such as filing, photocopying, and scanning documents.
  • Collaborate with the dental team to ensure efficient patient flow and resolve any scheduling conflicts or issues.
  • Follow HIPAA guidelines and maintain patient confidentiality at all times.
  • Provide excellent customer service and address patient concerns or complaints in a professional and compassionate manner.

Qualifications:

  • High school diploma or equivalent required; additional education in office administration or related field is a plus.
  • Proven experience as a front desk receptionist or in a similar customer service role.
  • Excellent verbal and written communication skills, with a professional and friendly phone etiquette.
  • Strong organizational skills and attention to detail.
  • Proficient in using dental practice management software (experience with Dentrix is a plus).
  • Knowledge of dental terminology and procedures is preferred but not required.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Strong problem-solving skills and the ability to remain calm and composed under pressure.
  • Proficiency in using standard office equipment, such as computers, printers, and fax machines.

Job Type: Full-time

Pay: $ $21.00 per hour

Expected hours: 36 – 40 per week

We are an equal opportunity employer EOE