Production-Application Support Engineer

2 weeks ago

San Francisco, California, United States Manpower Group Inc. Full time

Our client is seeking an Application Support Engineer to join their team.

Job Title: Production Application Support Engineer

Location: San Francisco, CA/ San Ramon, CA

Whats the Job?

This role is responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with clients internal best practices and standards. The candidate will also be an escalation point of contact for application support issues and is required to be able to handle challenging issues related to supporting various applications and systems. You will support our Investment Management client based in San Francisco. Excellent collaboration with internal teams, vendors and driving resolution.

Responsibilities:

  • Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
  • Develop and maintain documentation process of ongoing operations and administration of infrastructure and application run books.
  • Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
  • Coordinate performance analysis, recommendations, and improvements for both infrastructure and applications
  • Enforce adherence to architectural standards and corporate policies.
  • Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
  • Collaborate with multiple internal teams across disparate groups to resolve end user issues.
  • Collaborate with peers on complex projects as required (e.g. office and data center projects, application upgrades, etc.)
  • Create/maintain documentation for operational procedures as required

Basic Qualifications

  • Bachelors Degree required or 6 years of working experience
  • 6+ years of hands-on experience with application support and deployments.
  • 4 + years of experience with the following
  • Production support
  • Azure hybrid, on/off prem cloud services, will consider experience with AWS or Google as alternative
  • Site resilience engineer
  • Dynatrace Monitoring (observability tool)
  • Investment Management, Brokerage, Asset Management or will consider Financial Services
  • Hands-on with service ticket management systems (ServiceNow, ConnectWise, etc.)
  • Experience with monitoring tools (Solarwinds, ScienceLogic, Argent, etc.)
  • Experience in writing scripts (Powershell, Javascript, etc.) and SQL queries (Microsoft SQL, Oracle, etc.)
  • Experience with JIRA, Confluence and planning tools
  • Microsoft .net development experience
  • Microsoft SQL Server or Oracle experience
  • PowerShell scripting experience
  • Experience with Configuration Management and DevOps tools
  • Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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