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Front Desk Associate

3 months ago

Webster, United States Front Desk Associates Full time
Join our RAK Hospitility Team and be a part of a successful Branded hotel

Front Desk Agents and Guest Service Representatives are the first line of communication for guests. The Front Desk is the hub of all communication for the property. Front Desk Agents establish a welcoming atmosphere from the minute a guest arrives at the hotel.

Front Desk Agents are attentive and always willing to answer questions, resolve guest issues, communicate guest needs to other departments, register guests, and resolve guest issues.

Plus, you'll be expected to provide information to guests concerning rates, availability of rooms, description of facilities and services and information about area attractions and restaurants.


Responsibilities and Duties

  • Create special experiences one guest at a time, and willingness to focus your attention on each guests that comes through the doors.
  • Follow all hotel Policies and Procedures.
  • Greet, register, and assign rooms to guests.
  • Verify and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Assist guests with folios and charges during check out process, collect payments, and make change for guests.
  • Follow daily checklist's ensuring Front Desk tasks are completed.
  • Learn and use the OPERA property management system, Microsoft Office programs, and other programs as required.
  • Make and confirm reservations.
  • Post charges, such as those for rooms, food, or telephone calls, to folios in OPERA.
  • Review accounts and charges with guests during the checkout process.
  • Willingness to help in different areas of the hotel if needed

Examples:
Folding Laundry.

  • Ability to arrive for your scheduled shift on time and work each of your scheduled shifts.
  • Flexibility with Hours you want to work.
  • Able to problem solve and work on shifts by yourself.
  • Going to grab extra towels, washcloths, or any other room amenities a guest might need.
  • Answering phone calls and taking messages managers might need.

Qualifications and Skills

  • Relationship Building
  • Ability to effectively build relationships with customers and coworkers.


 Detail Oriented
  • Ability to pay attention to the minute details of a project or task.


 Communication, Oral
  • Ability to communicate effectively with others using the spoken word.


 Responsible
  • Ability to be held accountable or answerable for one's conduct.


 Honesty / Integrity
  • Ability to be truthful and be seen as credible in the workplace.


 Initiative
  • Ability to make decisions or take actions to solve a problem or reach a goal.


 Customer Oriented
  • Ability to take care of the customers' needs while following company procedures.


 Problem Solving
  • Ability to find a solution for or to deal proactively with workrelated problems.


 Communication, Written
  • Ability to communicate in writing clearly and concisely.


 Conflict Resolution
  • Ability to deal with others in an antagonistic situation.


 Confidentiality
  • Display service standards and adopt traits that adhere to confidential matters as they relate to hotel issues and department concerns.
  • Ability to count money
  • Ability to count money
when guests pay in cash for items or rooms or when doing your drop for your shift.

Pay:
$ $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Professional development assistance
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person