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Sales Operations Team Lead

3 months ago

Sterling Heights, Michigan, United States Thorlabs Full time

The Sales Operations Team Lead role is part of a team selling structure, requiring close collaboration with Manufacturing, Sales Teams, Project Managers, and Engineers to ensure a seamless customer experience while actively contributing to the continuous improvement of departmental processes.

Essential Job Functions include the following, but are not limited to:

Leads a team to ensure that sales and service operations tasks are completed in a timely manner.


Responsible for ensuring team is processing of sales orders, quotes and inquiries from customers in a timely and professional manner.

Assists with service coordination and generation of service RMAs and service part numbers.

Ensures part numbers are created as needed, verifies RFQs and converts them into Sales quotes.

Manages fulfillment of sales orders, coordinates with the production and logistics department ship dates and logistics.

Organizes workflows to meet customer deadlines as well as meeting department goals and initiatives.

Coordinates the quoting process throughout the different departments, including product management, lead times, and logistics.

Ensures customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

Comply with the company pricing policy.

Reviews quotes and invoices for accuracy.

In addition to the essential functions and duties listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
The Company retains the right to change or assign other duties to this position.

Physical Activities:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary.

Requirements

Experience:
Minimum 3-5 years of experience in a similar position preferred.

Education:
Associates Degree or higher preferred

Specialized Knowledge and Skills:
Proficiency in Microsoft office and ERP

Strong proficiency in sales and customer service

Good organizational skills to coordinate all aspects of sales administration

Able to work accurately with attention to detail to minimize errors so that they process orders quickly and efficiently.

Strong ability to multitask, work under time constraints, and solve problems

Strong planning and organizational skills

Experience and training in bid preparation, contract review and export control


Must possess ability to resolve moderately complex management and technical problems; may serve as spokesperson on assigned projects and/or programs; and provide leadership and direction to assigned professional staff.


Strong communication, leadership, presentation, and interpersonal skills are required to enable an effective interface with customers, potential customers, internal departments, all levels of management, professional and support staff.

Must be able to work on a self-initiated basis and in a team environment.

Organizational Relationships

Direct Reports:
This position has no direct supervisory responsibilities.

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer.

All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Benefits


Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.