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Vice President Operations

3 months ago

San Mateo, California, United States Joyous Full time

Mission:
Our mission is to enable individuals, families, communities, and humanity to live a Joyous life.

Who we are:
Joyous is a Public Benefit Corporation that places patients well-being as the #1 priority.

Joyous is a Silicon Valley headquartered company born out of a collaboration among medical experts, psychology specialists, and Silicon Valley technologists that deliver a new kind of mental care.


What we do:
We provide an affordable monthly subscription of very low dose (VLD) ketamine. Our proprietary personalized treatment plan promotes healing of depression and anxiety. We combine medication, technology, and digital psychological modalities to deliver a powerful therapeutic experience that actually works at scale. For our Patients, Joyous isnt a vitamin nor a painkiller. Its a life-saver.
How does ketamine change your mind?

Ketamine generates new neural pathways that heal unhealthy thought patterns, spark the development of self compassion, and enable you to reduce your reactive and judgmental triggers.

Joyous is adding a VP of Operations to our team This role involves strategic oversight and enhancement of our telemedicine services, provider management, patient support and integration of technological solutions in mental health care.

Your leadership will be instrumental in scaling our services nationwide and ensuring the highest standards of care and operational excellence.


Location:
This role will be located onsite at our HQ in San Mateo, CA

Key Responsibilities:
Strategic Leadership in

Mental Health Tech:
Lead the operational strategy for mental health care delivery, aligning with Joyous' mission and technological advancements.

Mental Health Provider Management:

Oversee the recruitment, training, and management of mental health professionals, ensuring they align with Joyous' standards of care and technological approach.


Performance and KPI Management:
Set and monitor key performance indicators specifically tailored to mental health care delivery and patient outcomes.

Nationwide Telemedicine Operations:
Manage the expansion and regulation compliance of telemedicine services across various states, focusing on mental health care.

Innovative Technology Implementation:
Drive the integration and optimization of electronic health records (EHR) and other mental health tech solutions.

Compliance and Ethical Standards:
Uphold high ethical standards and ensure compliance with healthcare regulations, with a special focus on mental health care.

Cross-Functional Collaboration:
Collaborate with tech teams, healthcare professionals, and other departments to deliver integrated and patient-centered mental health services.

Qualifications:
Extensive Experience: 15+ years of progressive operations experience, with a track record of successful project execution and strategy development.
Leadership Prowess: 5+ years of demonstrable leadership experience, leading cross-functional teams and fostering a culture of innovation and collaboration.

Startup Affinity:
Proven early-stage startup experience, showcasing adaptability, strategic agility, and hands-on approach. Experience in the medical technology industry is a significant advantage.

Industry Knowledge:

Solid background in operations, ideally within the medical technology or related sectors, showing a deep understanding of market trends, challenges, and opportunities.


Medical Compliance Expertise:

Profound knowledge of medical compliance standards and regulations, ensuring that all company operations adhere to industry guidelines and best practices.


Communication Excellence:
Exceptional written and verbal communication skills, capable of liaising with internal and external stakeholders at all levels.

Analytical Acumen:
Strong problem-solving skills, data-driven approach, and the ability to foresee operational bottlenecks and strategize solutions.

Passion for Mental Health:

A deep-rooted passion for mental health and dedication to finding equitable treatments in mental healthcare, championing the cause at both strategic and operational levels.


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