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Contract Compliance Manager
3 months ago
We are seeking a Contract Compliance Manager to join our team The Contract Compliance Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors.
Why City Wide?
City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the U.S.
At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment.
Are you ready to join?Essential functions
Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
Other duties as necessary.
Requirements
High school diploma required or equivalent experience in commercial janitorial services industry.
3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
Building, facilities, janitorial or similar industry experience a plus
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous process improvement.
CRM experience preferred.
Spanish language skills a major plus
Physical Demands
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job.