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Guest Service Associate

3 months ago

Fort Myers, Florida, United States XpresSpa Full time
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Description

Great new career opportunity as a Guest Service Associate at Naples Wax Center, SWFL's most luxurious waxing facility.

We offer an extended service menu of all body waxing services in the most upscale and comfortable environment.

Membership packages and local popularity result in very high volume of guests, giving you opportunity for excellent pay and bonuses.

We are looking to add Guest Service Associates to our growing team of outgoing, professional, reliable and motivated associates.

Applicant must be able to multi-task and work in a fast paced work environment.

REQUIREMENTS:

  • At least 18 years of age
  • Must have a polite, upbeat and professional attitude at all times
  • Must be able to maintain a professional appearance at all times
  • Must be able to work in a fun, fast paced environment
  • Full Time or Part Time available, will require one (1) weekend day.
  • Ability to work flexible days and hours
  • Sales Experience is a plus

RESPONSIBILITIES:

  • Responsible for all opening and closing procedures including balancing a cash drawer
  • Manage the flow of guests in and out of the center while assisting with questions as needed
  • Manage reservation book to maximize efficiency and accommodate guest requests
  • Educate all guests on benefits and savings of Wax Package
  • Maintain the cleanliness of center, restock product shelves and refill brochure and card holders
  • Educate guests on current promotions
  • Responsible for checking their schedule on a weekly basis
  • Responsible for arriving to work on time wearing the appropriate dress code and name tag
  • Responsible for following all corporate policies and procedures
  • Responsible for creating a memorable guest experience by utilizing NWC terminology, and tailoring the scripts and standard responses

COMPENSATION & BENEFITS:

  • Hourly Base Pay + Commissions
  • Bi-Weekly Bonus Incentive Program
  • Medical, Dental, Vision, 401k with 3% match
  • Discounted Body Waxing Services
  • 40% Discount on Retail Products
  • Paid Training