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Guest Services Representative
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our team as an Admissions Host at Brightwater Lagoon. As a key member of our team, you will be responsible for providing exceptional customer service, selling tickets and rental products, and ensuring a positive experience for our guests.
Responsibilities- Customer Service: Provide excellent customer service to our guests, addressing their questions and concerns in a professional and courteous manner.
- Ticket Sales: Sell lagoon tickets, rental products, and activities to our guests, ensuring accurate handling of cash, credit cards, and gift cards.
- Bag Check: Ensure guests follow company bag check rules and assist with any questions or concerns related to bag check.
- Phone Support: Assist guests with any questions or concerns via phone, providing timely and accurate responses.
- Cash Handling: Ensure proper handling of all cash, credit cards, and gift cards, maintaining a high level of accuracy and attention to detail.
- Team Support: Assist in other departments as needed, providing support to ensure the smooth operation of our park.
- Safety: Adhere to all safety policies, ensuring the safety of our guests and team members.
- Education: High school diploma or equivalent preferred.
- Experience: 1 year of admission experience preferred.
- Skills: Excellent communication skills, professional manner, discretion, and appearance.
- Availability: Must be available to work mornings, nights, holidays, and weekends, with flexible schedule hours.
- Physical Demands: Ability to work outside in all-weather elements and lift up to 50 lbs.
- Flexible Schedule: Enjoy a flexible schedule that allows you to balance work and personal life.
- Employee Assistance Program: Access to an employee assistance program to support your well-being.
- Employee Discount: Enjoy discounts on lagoon tickets and rental products.