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Bench Operations Manager

3 months ago

Merrillville, Indiana, United States White Lodging Full time

Position Overview:
This role as a "bench" manager implies that the individual will not be permanently assigned to a specific hotel but will offer leadership support to hotels with staffing needs or vacancies. They will oversee multiple departments in the hotel, ensuring budgeted revenues and profits are achieved while upholding operational and service standards set by the Hotel and White Lodging.

  • Provide exceptional customer service and ensure all associates do the same consistently.
  • Execute operational tasks efficiently using checklists and calendars for success.
  • Supervise and coordinate hotel staff activities.
  • Interpret company policies and maintain a safe work environment.
  • Participate in talent sourcing, interviewing, orientation, and training new associates.
  • Coach and guide associates for positive behavior reinforcement.
  • Analyze and resolve work-related issues.
  • Implement strategies to motivate associates for goal achievement.
  • Monitor and ensure compliance with HR regulations and guidelines.
  • Handle personnel actions like promotions, transfers, and disciplinary measures.
  • Stay updated on associate benefits procedures and compliance requirements.
  • Track service trends to maintain service standards and resolve issues promptly.
  • Empower associates to handle guest inquiries and complaints effectively.
  • Recognize and appreciate outstanding service initiative from associates.
  • Collaborate on service strategies aligned with the Brand's service commitment.
  • Support development of new business through various activities.
  • Regularly review inventory control and selling strategy for optimization.
  • Ensure staff awareness of national sales and marketing programs.
  • Manage accounting policies and hands-on duties as necessary.
  • Maintain equipment according to service standards and oversee maintenance.
  • Manage management systems and ensure effective training programs are in place.
  • Ensure compliance with brand and company procedures along with safe working practices.
  • Responsible for safety, brand audits, food safety, sanitation, and property inspections.
  • Act as the primary contact with vendors for supplies.
  • Follow all company policies and perform other managerial tasks assigned.
  • Must be available for flexible hours and on-call if emergencies occur.
  • Willingness to work nights, weekends, and holidays as needed.

Core Competencies:
  • Job Knowledge
  • Flexibility/Adaptability
  • Quality of Work
  • Perseverance
  • Quantity of Work
  • Organization Skills
  • Guest Focus/Customer Service
  • Effort
  • Reliability/Dependability
  • Judgment/Problem Solving
  • Motivation/Initiative
  • Cooperation/Teamwork

Required Skills:
  • Food safety certification if handling F&B responsibilities.
  • Familiarity with eVerify, I-9, ADA, and EEO requirements.

Education/Experience:
  • Minimum 2-year college degree or equivalent work experience.

Working Conditions:
  • Physical ability to lift, carry up to 10 lbs. regularly and up to 50 lbs. occasionally.
  • Follow proper moving and lifting procedures as outlined.
  • Regular tasks include standing, sitting, walking, reaching, using hands, talking, and hearing.