Health Information Management
2 months ago
Position Title:
HIM Manager
Status:
Full-time, Exempt
Department:
Operations
Position Reports to:
Operations Director
Summary:
Supervises the daily operations of the Referrals and Medical Records Department, ensuring requests are logged and processed appropriately within expected time-frames.
(1) Create Policies and Procedures for the Referrals (2) Identify current departmental gaps and barriers to efficient care and create the solutions to address them; (3) Establish benchmarks for department performance and goals; and (4) Create and communicate performance through a health information management
dashboard. The ideal candidate is creative, results oriented, and has a strong background in program management.
Areas of Responsibility:
Manage and oversees the timely and accurate processing of all referrals requests
Supervises all Referral Coordinators s including, but not limited to daily assignments, attendance, job performance, and training.
Work closely with Operations, Medical, Quality, and Informatics to identify efficiency workflows and systemic improvements for department
Establish Policies, Protocols, and Procedures for the Referrals Department a
Develops specific Referrals performance improvement plans.
Establish clear performance standards for staff, with clearly articulated deliverables and timelines
Identify and provide the tools, training, and support to help staff achieve these goals, and hold staff accountable
Ensure the delivery of high quality customer service by staff through training, feedback, and support
Represents facility as Privacy Officer and responds appropriately to reported HIPAA Privacy violations as per facility guidelines.
Oversees implementation and adherence to the HIM compliance and clinical documentation improvement programs.
Monitors key performance indicators on a routine basis (daily, weekly, and monthly).
Reports key performance indicators on a routine basis as requested by management.
Receives, investigates, and reports compliance violations to the Compliance team.
Ensures the appropriate dissemination and communication of all regulation, policy and guideline changes to affected personnel.
Serves as a subject matter expert for department managers, staff, physicians and administration for obtaining information or clarification on documentation standards, state and federal law and regulatory requirements relating to health information management and referrals.
Strives to maintain adequate staffing to ensure accurate and timely processing of records.
Identify, communicate and coordinate activities to address opportunities to improve processes.
Initiate process improvement in collaboration with leaders of affected unit(s)/dept(s)
Facilitate collaboration with other departments or disciplines to achieve desired outcomes.
Responsible for periodic review and revision of the departmental guidelines.
Supportive of the Healthcare Organization compliance program demonstrated by: o Upholds the Code of Ethics and Corporate Compliance
Qualifications/Requirements:
BA degree in healthcare administration or similar field or 5 years of experience managing referrals
Accuracy, timeliness and strong organizational skills essential
Excellent communication (written and verbal), training and coaching skills
Demonstrated ability in the development, writing, and maintenance of policies, standardized operating procedures, and workflow analysis
Must be proficient, self-supporting, and capable of coaching in the use of various computer programs and technology, including but not limited to EMR's, database(s), and graphics technology.
Must have skills in organization, prioritizing, work performance, and completing a variety of duties and projects simultaneously, working alone or with various teams, under occasionally shifting deadlines and limited resources.
Must possess and demonstrate the skills necessary to analyze information, problems, procedures and situations to identify relevant factors, patterns and relationships, formulate logical and objective conclusions, and recognize and evaluate alternatives.
Must have current knowledge of JCAHO, HIPAA, federal and state legal requirements as they relate to Release of Information.
Ability to manage multiple tasks in a responsible and dedicated manner with excellent attention to detail
Strong communication skills (both written and verbal) with ability to connect across multiple audiences (i.e. community members, patients, administrators, etc.)
Bilingual Spanish desired
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