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Member Support Specialist

3 months ago

Phoenix, Arizona, United States Our Branch, Inc. Full time

Location Phoenix, Arizona Compensation $46,000 / year Branch was founded with a mission to restore insurance back to its original intent - a force for communal good.

As a fast-growing company, Branch is in need of passionate, hardworking, and tech-savvy individuals to assist with business growth and development at every level of the company. Branch is searching for talented individuals from diverse backgrounds to shape the future of Branch through meaningful and engaging opportunities.

As we like to say around here: were getting back to getting each others back. And it all starts with a totally reimagined way to sell home and auto insurance.

Theres a lot of work to do - thats where you come in. Department Sales Employment Type Full Time Reporting To Kristi Wilson ** Key Responsibilities**

Branchs Member Support Specialists are primarily focused on interacting with existing members to provide information in response to inquiries about products and services, as well as to handle and resolve complaints. **Responsibilities of the Member Support Specialist Role**

Provide easy and low effort policy servicing experience to members via inbound and outbound phone calls, chat, and email.

Understand our member needs to ensure they have proper protection and present additional options to fill coverage gaps as applicable.

Serve as a billing expert and help make the process effortless for the member.

Keep detailed records of all member interactions.

Serve as first level underwriting for all written policies.

Continually provide feedback to the rest of the Branch team to make our member experience better.

Be the face of Branch to our members. Know them, meet them where they are, be attentive to their needs, and do whats necessary to help them.

** Skills Knowledge and Expertise**

Current Property & Casualty license required.

At least one (1) year of previous Customer Service experience.

Advanced ability to multi-task within Google products, remote collaboration tools, quote / bind platforms.

Able to work in a remote work environment in the Phoenix, Arizona area.

** Benefits**

Health insurance for you and your family.

A $150/month contribution to a Health Savings Account (HSA), administered by Branch.

Unlimited vacation days.

Prime Real Estate benefits with the opportunity to choose remote work.

Immediate participation in Branchs 401K with profit sharing potential.

At Branch, we are deeply committed to the community. As such, we are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

** About Branch Insurance**

Its time we see the forest through the trees.

At Branch, we think insurance has lost its way. Were restoring insurance back to its original intent: a force for communal good. Were getting back to getting each other's back.

Introducing Bundled Home & Auto Insurance powered by community. Department Sales Employment Type Full Time Location Phoenix, Arizona Compensation $46,000 / year Reporting To Kristi Wilson