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Operations Support Specialist

2 months ago

Phoenix, Arizona, United States Exos Partners Full time
Job Summary

We are seeking a highly motivated and detail-oriented Operations Support Specialist to join our team at EXOS Partners. As an Operations Support Specialist, you will be responsible for providing exceptional customer service to our clients, assisting with various tasks, and supporting the Operations Support team.

Responsibilities
  • Provide top-notch customer service to clients via phone, email, and chat, ensuring timely and accurate responses to their inquiries.
  • Assist with apparel allotment and discount codes, including preparing employee apparel for shipment and creating shipping labels.
  • Support the Implementation team with system setups, including training on the member management system used in our facilities and client facilities.
  • Participate in light project management, including coordinating tasks and ensuring timely completion of projects.
  • Develop strong relationships with clients and colleagues, demonstrating excellent communication and problem-solving skills.
Requirements
  • Minimum 2 years of experience in a customer service or operations support role.
  • High school diploma or equivalent, with a strong background in communications, business, or a related field.
  • Excellent time management, organization, and administrative skills, with the ability to prioritize tasks and meet deadlines.
  • Strong data entry and follow-up skills, with proficiency in email, Microsoft Word, Excel, and PowerPoint or Google Sheets, Docs, etc.
  • Ability to work in a fast-paced environment, with a strong team-oriented mindset and willingness to learn.
What We Offer

As an Operations Support Specialist at EXOS Partners, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.