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Senior Operations Manager, Dealer Recoveries

3 months ago

Greenville, South Carolina, United States Global Lending Services LLC Full time
Why GLS?
Purpose
:

Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others.

Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle.

That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People
:
Join a culture of over 1,000 employees who

Care Deeply

and

Think Boldly , driving innovation in an adaptive and positive culture that celebrates successes.

We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth
:
Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us
Benefits
:
GLS offers the below great benefits for your amazing work
oCompetitive base pay and performance bonuses, dependent on role
oMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o401K with employer match and 100% immediate vesting
oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
oPaid Volunteer Time Off (VTO) Annually
oTuition Reimbursement
oParental Leave
oBusiness casual work environment
What does it mean to be a Senior Operations Manager, Dealer Recoveries at GLS?

The Senior Operations Manager, Dealer Recoveries will be responsible for managing, building, and leading an assigned operational team, as well as managing Operations in accordance with company policy.

This position is also responsible for actively participating in the development of the organization's strategic direction and executing the strategy as it relates to the assigned operational team.

How will you drive value within the organization as a Senior Operations Manager, Dealer Recoveries?

Mentor and motivate the assigned operational team(s) for the company to ensure company goals are achieved:

Develop and grow the assigned team to meet staffing and business forecasts and maintain a structure sufficient to meet organizational goals and objectives
Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations
Monitor associate productivity and other appropriate metrics to ensure performance expectations are achieved; provide meaningful and timely performance coaching and feedback to assigned staff as necessary
Facilitate regularly scheduled team meetings to build communication and allow for training and discussion on departmental and company matters
Consistently track, coach, and manage performance of team members, including coordination of work assignments, to meet and exceed company volume and quality expectations
Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
Partner with the Information Technology and Analytics teams to leverage technology and data to streamline processes, improve quality, and eliminate waste
Ensure department level procedures are adequately developed, documented, trained, and followed to ensure proper quality
Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
Create a highly engaging work environment to attract, develop, and retain talent
Manage workflows and growth of team with a focus on increasing efficiency, enhancing processing, and optimizing results
Perform additional assignments as required by the needs of the company or as directed by management
What should you already know to be successful as a Senior Operations Manager, Dealer Recoveries?

Minimum of bachelor's degree required
Minimum of five (5) years' experience in auto finance originations and/or servicing, finance operations, or a related field required
Minimum of two (2) years' experience building and leading teams and managers required, including the ability to hire, develop, motivate, and deploy human resources to build a highly engaged and high performing team
Experience with Dealers to collect gap, VSCs and dealer buybacks preferred.
Exceptional critical thinking, problem-solving, and decision-making skills
Demonstrated ability to establish and enhance processes and leverage technology to improve business results
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness

Exceptional interpersonal skills:
friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Exceptional oral and written communication skills
Demonstrated ability to establish and enhance processes to improve business results
Team player that can adapt in a fast pace and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)

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