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Customer Service

3 months ago

Maywood, Illinois, United States Hobby Lobby Full time

Job Title: Customer Service Representative

Join Our Team at Hobby Lobby

Overview: Hobby Lobby is looking for energetic and customer-oriented individuals to work with us as Customer Service Representatives. Our perfect candidate will offer outstanding service to our customers, making sure their shopping experience is enjoyable and efficient. As a Customer Service Representative, you will help customers with their questions, handle transactions, and maintain a friendly store atmosphere.

Key Responsibilities:

- Customer Interaction:
  • Welcome and greet customers warmly upon their arrival at the store.
  • Guide customers to products and share details about our offerings.
  • Address customer queries in person and over the phone, resolving concerns promptly and efficiently.

- Sales and Transactions:
  • Accurately process sales transactions using the store's point of sale system.
  • Handle cash, credit, and debit card transactions following proper procedures.
  • Assist customers with returns, exchanges, and refunds following store policies.

- Product Knowledge:
  • Stay updated on current sales, promotions, and store events.
  • Offer product suggestions based on customer preferences.
  • Have a good understanding of store products and inventory to assist customers effectively.

- Store Maintenance:
  • Keep the store clean, tidy, and visually appealing.
  • Restock shelves and displays as needed to ensure product availability.
  • Support in setting up promotional displays and signage.

- Team Collaboration:
  • Work together with team members to reach store goals.
  • Attend team meetings and training sessions to stay informed about store policies and procedures.
  • Help with special projects and tasks assigned by store management.

Qualifications:

  • High school diploma or equivalent; additional education or certifications in customer service are a plus.
  • Previous experience in retail or customer service is desirable.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • Basic math skills for transactions.
  • Positive attitude and a sincere willingness to assist customers.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.

Physical Requirements:

  • Ability to stand, walk, and move throughout the store for extended periods.
  • Ability to lift and carry items weighing up to [specify weight, e.g., 30 pounds].
  • Capable of performing repetitive tasks like scanning items and using the cash register.

Benefits:

  • Competitive hourly pay.
  • Employee discount on store products.
  • Opportunities for career growth within the company.
  • Comprehensive training program to enhance skills and knowledge.