Personal Banker

We are seeking a highly motivated and customer-focused Personal Banker to join our team at Provident Bank. As a Personal Banker, you will be responsible for establishing and maintaining relationships with customers, understanding their financial needs, and providing exceptional customer service.

• Sales and Service:
  • Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of customers.
  • Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services.
  • Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
  • Exceed customer expectations through active engagement, commitment, and dedication to servicing and building customer relationships.
  • Advance the Bank's Corporate Sales Program through the consultative needs assessments of customers, developing new relationships, expanding existing ones, and is responsible for managing and growing a book-of-business.
• Service:
  • Identify opportunities with customers and prospective customers through lobby management.
  • Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
  • Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards.
  • Responsible for sales and service.
  • Execute expectations for a positive customer service experience.
• Operations:
  • Ensures operational and financial safety and soundness in accordance with Bank's policies, compliance, and applicable laws and regulations.
  • Leverages lobby management as a tool for controlling and mitigating risk.
  • Establishes customer identity according to guidelines and adheres to all other compliance procedures.
  • Assists branch management with branch operations as needed.
  • Performs transactions including but not limited to check cashing, withdrawals, deposits, and loan payments.
  • Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
  • Assists in training other branch employees.
  • Provides support to the contact center when there are high call volumes.
  • Handles customer inquiries by telephone.
  • Provides access to safe deposit boxes.
  Requirements
  • High school diploma or GED.
  • Minimum of 6 months of sales and service experience in a customer-facing retail environment.
  • Strong interpersonal skills, including listening, written, and verbal communication.
  • Ability to work a flexible schedule based upon the needs of the business.
  • Demonstrations positive and professional demeanor with all customers and co-workers.
  • Strong math and analytical skills.
  • Understand and adhere to safety and security practices.
  • Demonstrate and apply good relationship building skills.
  • Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities.
  • Strong customer service/advocacy skills.
  • Strong organizational and time management skills.
  • Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office.
  • Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
  Preferred Qualifications
  • Prior Retail banking experience.
  • Life and Health Licenses to support investment program.
  Working Conditions

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

• Lifting from 5 to 25 lbs. (Coins).
• Prolonged sitting/standing.
• Occasional bending or stooping (To retrieve coins from individual vault).