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Counter Sales Representative

2 months ago

Maywood, Illinois, United States Avw Equipment CO Full time

{"Job Title": "Counter Sales", "Company Overview": "At Avw Equipment Co., we are a family-owned business with over 50 years of experience in manufacturing car washing equipment. Our mission is to build long-term relationships with our customers by providing high-quality products and exceptional service.", "Job Summary": "We are seeking a skilled Counter Sales professional to join our team. As a Counter Sales representative, you will be responsible for communicating effectively with customers, understanding their needs, and ensuring a smooth sales process.", "Job Duties & Responsibilities": {"Assisting Customers": "Assist customers and service technicians by troubleshooting, quoting, ordering, and providing parts.", "Selecting Parts": "Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.", "Customer Service": "Provide professional and friendly customer service to all customers, suppliers, delivery drivers, etc.", "Managing Inventory": "Manage parts inventory by running reports, cycle counting, ordering inventory.", "Phone and Email": "Answer phone calls, providing price quotes and other information. Pull and fill orders from stock.", "Order Management": "Notify parts manager of out-of-stock parts or shop materials that need immediate attention. Notify the customer when special ordered parts have been received.", "JobBoss Software": "Create and track all activity thru JobBoss software. Follow up on back-ordered parts.", "Verification": "Verify will-call and back-order files weekly and return to vendors, or stocks those items not picked up or required.", "Assisting Outside Sales": "Assist outside sales representatives with their orders.", "Charge Sales": "Ensure that all charge sales are signed by the customer. Ensure that all customers receive their copy of the invoice.", "Returns and Credits": "Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.", "Order Setup": "Set up orders for daily shipment, delivery, or pick-up.", "Cleanliness": "Keep front and rear counter areas clean and uncluttered.", "Product Knowledge": "Keep current on new products and product updates.", "Lost Sales Tracking": "Participate with the parts manager in maintaining a lost sales tracking program.", "Qualification/Requirements": "Minimum 1 year of sales experience. Outgoing with strong networking skills. Strong work ethic, punctuality, and exceptional attention to detail. Providing outstanding customer service and maintaining effective working relationships with customers, supervisors, and co-workers.", "Language": "English"}