Personal Banker

At Provident Bank, we are seeking a highly motivated and customer-focused Personal Banker to join our team. As a Personal Banker, you will play a critical role in establishing and maintaining relationships with customers, identifying their financial needs, and providing personalized solutions to meet those needs.

• Meet sales referrals and cross-selling goals by understanding the features and benefits of our products and services.
• Promote bank products and refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment, and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through consultative need assessments of customers, developing new relationships, expanding existing ones, and managing and growing a book-of-business.

• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
• Help maintain cost efficiency to achieve goals of the branch; assure quality of customer service and adherence to sales and brand standards.
• Execute expectations for a positive customer service experience.

• Ensure operational and financial safety and soundness in accordance with Bank's policies, compliance, and applicable laws and regulations.
• Leverage lobby management as a tool for controlling and mitigating risk.
• Establish customer identity according to guidelines and adhere to all other compliance procedures.
• Assist branch management with branch operations as needed.
• Perform transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments.
• Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
• Assist in training other branch employees.
• Provide support to the contact center when there are high call volumes.
• Handle customer inquiries by telephone.
• Provide access to safe deposit boxes.

• High school diploma or GED.
• Minimum of 6 months of sales and service experience in a customer-facing retail environment.
• Strong interpersonal skills, including listening, written, and verbal communication.
• Ability to work a flexible schedule based upon the needs of the business.
• Demonstrate positive and professional demeanor with all customers and co-workers.
• Strong math and analytical skills.
• Understand and adhere to safety and security practices.
• Demonstrate and apply good relationship-building skills.
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities.
• Strong customer service/advocacy skills.
• Strong organizational and time management skills.
• Strong PC skills. Ability to quickly learn various computer programs, including Microsoft Office.
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.