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Director, Technical Services

3 months ago

Dallas, Texas, United States GI Associates & Endoscopy Center Full time

GI Alliance is currently looking for an experienced Director of Technical Services to join their team.



Position Overview:



  • Provide support, supervision, documentation, and coordination of the South Central IT Technical Services/Help Desk department and functions (including GIA office locations) working closely with GIA IT resources for identified projects.
  • Lead and oversee the assigned technology functions focusing on security in collaboration with GI Alliance IT leadership.
  • Collaborate with GI Alliance IT leadership on enterprise projects and represent the South Central region as an integral team member.


Key Responsibilities:



  • Assess and execute IT procedures and equipment to enhance efficiency and control costs.
  • Propose and strategize information technology solutions to align with company goals based on thorough research and evaluation.
  • Manage the implementation and operation of new/upgraded information systems with clear plans including procedures, timelines, and accountability.
  • Supervise, document, and prioritize the tasks of team members including justifying new resources, maintaining support systems, and organizational structure.
  • Collaborate with external vendors/technologies/providers to oversee current solutions and explore potential enhancements.
  • Implement processes established by Executive management and regulatory bodies accordingly.
  • Ensure users receive professional, respectful, and prompt support and service.
  • Lead, train, and develop IT staff to optimize performance.
  • Stay updated on trends and regulations to ensure efficiency and adherence.
  • Support company Disaster Recovery and Security Plan.
  • Design/select and provide user training as needed.
  • Fulfill other relevant duties as delegated by management.


Requirements:



Education:

Extensive experience in IT or a Bachelor's degree in Business Administration, Computer Science, or similar. MBA is a plus.

Experience:

At least 10 years of experience in IT, Security, and project management with previous supervisory roles.

Essential Qualifications:


  • Demonstrated leadership skills.
  • Strategic planning ability over a 12-24 month period.
  • Information systems development and implementation knowledge.
  • Effective problem analysis and resolution at strategic and operational levels.
  • Employee training and development expertise.
  • Technical skills in Local and Wide Area Networks and Technical Infrastructure.
  • Strong customer focus.
  • Willingness to travel occasionally for training and events.
  • Ability to support patients, Company and non-Company staff.

Performance Criteria:


  • Excellent written and verbal communication skills.
  • Proficient computer skills.
  • Ability to multitask and prioritize effectively.
  • Self-motivated and proactive.
  • Strong ethical standards.
  • Conflict management and problems solving abilities.

Equipment Used:

Typical office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Work Environment:

Professional office settings.

Physical Demands:

The job may involve standing, walking, sitting, handling objects, climbing stairs, etc. Occasionally lifting or moving up to 30 pounds. Visual abilities for the role include close and distance vision, color vision, and depth perception.


GI Alliance promotes an inclusive and diverse work environment. They value and celebrate diversity among their physicians, staff, and patients, enriching their services through a variety of perspectives and backgrounds.


Important:


Completing all job applications is required for consideration. Please refrain from contacting by phone or through agencies.


Equal Employment Opportunity/Affirmative Action Employer - Minority/Female/Disabled/Veteran