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Warranty Claims Analyst

3 months ago

Camden, New Jersey, United States SUBARU Full time

SUMMARY

In the past several years, retailers have begun to take advantage of state statutes that requires Subaru to reimburse both labor and parts at individually-selected rates. Each request requires analysis of the retailer's actual customer pay rates by submitting a 100-repair order analysis. This analysis is extensive, tightly controlled by state statutes (30-day response time in most states) and has a direct impact on Subaru's claim costs. Responsible for all reimbursement activities to retailers.

PRIMARY RESPONSIBILITIES

Maintains responsibility for reviewing and interpreting state franchise statutes for each state to ensure understanding and accuracy of analysis. Works with legal department as needed for additional insight. Maintains responsibility for timely completion of all retailer part reimbursement analysis and retailer labor rate analysis as submisisons arrive, and evaluating each retailer analysis to assure it meets individual state requirements. Proposes "reasonable" rates to retailers based on Subaru of America (SOA) analysis of other retailers in geographic area (subject to state statute). Prepares formal communication to retailers regarding results. Handles all initial inquiries and dispute requests. Provides direction to management as to "reasonableness" of rates and options within the particular statute and works with manager to handle any escalated cases. Reviews, approves and processes monthly labor rate increase requests from established retailers. Maintains records in compliance with state and federal statutes.

ADDITIONAL RESPONSIBILITIES

Provides management with monthly claim analysis and reporting. Updates Claims System parts and labor rates. Performs special Projects and assignments as business needs require. Oversees tasks for the Claims Assistant.

REQUIRED SKILLS AND ABILITIES

Strong verbal and written communication skills. Experience with legal research and writing. Advanced Microsoft Excel skills. Strong analytical skills.

EDUCATION/EXPERIENCE: BA/BS with 4-6 years of relevant experience or equivalent experience in lieu of degree

WORK ENVIRONMENT: Hybrid Role - Remote work 2 days per week (after 90 days) [Wednesdays & Fridays]

BENEFITS PACKAGE includes:

37.5-hour work week Medical, Dental, Vision effective day 1 Pension, Profit Sharing, and 401K Match 15 vacation days, 9 company holidays, 5 floating holidays, and 5 sick days Tuition Reimbursement Program (up to $15,000 a year) Vehicle Discount Programs

JOB GRADE: P2

FLSA STATUS: Exempt

SALARY RANGE: The recruiting base salary range for this full-time position is $ $96900. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training.