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Director Patient Recruitment

3 months ago

Irving, Texas, United States CAPU Search Full time

Join Our Team as the Director of Call Center Operations

Are you a dynamic leader with a passion for optimizing patient recruitment in clinical research? We're on the lookout for a dedicated and experienced Director of Call Center Operations to join our innovative team and drive success in our patient recruitment efforts.

This is initially a 12-month contract role. If your performance is satisfactory, they may offer you a permanent position, which could happen anytime between the third and twelfth month. The permanent salary on offer is $85,000.

What You'll Do:

As the Director of Call Center Operations, you will:

  • Lead and Inspire: Directly manage the clinical research patient recruitment team, providing support and guidance to ensure top-notch performance.
  • Optimize Recruitment Strategies: Design and maintain efficient recruitment processes to ensure the optimization of study protocols and participation.
  • Team Development: Build a high-performing Patient Recruitment team, ensuring optimal engagement and productivity.
  • Communication Excellence: Oversee and enhance communications between Patient Recruiters and patient subjects.
  • Productivity Management: Maintain staff schedules, assess productivity levels, and implement strategies to enhance recruitment capabilities.
  • Ethical Oversight: Ensure all recruitment strategies adhere to ethical standards and compliance regulations.
  • Innovate and Improve: Proactively identify opportunities for improvement and implement strategies to elevate our recruitment capabilities.

Essential Duties and Responsibilities:

  • Comply with company policies and confidentiality standards.
  • Train and manage staff in best practices.
  • Track and analyze recruitment goals and productivity.
  • Coordinate with quality control to optimize recruitment outcomes.
  • Refine and document recruitment processes.
  • Ensure 7-day/week coverage and maintain staff schedules.

Qualifications:

To excel in this role, you will need:

  • Education: Bachelor's degree in business, a life science, or comparable related experience.
  • Experience:
  • 5+ years in large-scale intake recruitment activities (patient-based recruitment is a plus).
  • 5+ years managing teams of 30+ people.
  • Skills:
  • Proficiency in customer service and management.
  • Exceptional communication, project management, and interpersonal skills.
  • Ability to handle confidential information in a fast-paced environment.
  • Familiarity with medical terminology and databases is a plus.
  • Proficiency with Microsoft Office, particularly Excel.
  • Proven ability to prioritize multiple projects and meet deadlines in a rapidly changing environment.

Why Join Us?

  • Innovative Environment: Be part of a rapid-growth company where your contributions make a real impact.
  • Collaborative Culture: Work with a team of dedicated professionals who value collaboration and innovation.
  • Career Growth: Opportunities for professional development and career advancement.

If you're ready to lead a team to success and make a significant impact in the clinical research field, we'd love to hear from you Apply now to join our dynamic team and help us optimize patient recruitment for groundbreaking studies.

Turn your expertise into action and take the next step in your career with us. Join our team and help shape the future of clinical research patient recruitment

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