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Automotive Service Retention Bdc

3 months ago

Queens, New York, United States Queensboro Toyota Full time

What We Offer:

  • Medical/Dental Insurance
  • 401K
  • Paid vacation
  • Paid training
  • Excellent culture
  • Relaxed atmosphere
  • Located near public transit

Description
Successfully achieving client retention & sales goals and objectives relevant to the components of the Company's strategic plan.

Responsibilities

  • Source clients by accessing CRM system and evaluating potential opportunities of clients that could generate a tradein sale.
  • Generate sales lead; make contact with clients that have the possibility to exchange their vehicles, assess their current needs, and provide appropriate recommendations.
  • Set appointment with tradein clients for trade evaluation and assist clients with product knowledge to facilitate the customer's selection of a replacement vehicle that best meets their need.
  • Identify and introduce the clients with interest in a vehicle to the Sales Consultant that is best able to assist him/her with a vehicle demonstration and finalization of the sales transaction.
  • Solicit dealership purchase of client's vehicle if client has no interest in another vehicle.
  • Consult with the Finance
  • Follow up with clients after their visit
  • Consistently meets or exceeds the goal of satisfying the transportation needs of our Clients.
  • Proactively works with the Sales Manager, General Sales Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals; attends and actively participates in all sales meetings.
  • Sells, leases, delivers a preagreed upon monthly minimum amount of vehicles.
  • Promptly and professionally greets, and offers assistance or direction to, all Clients that enter the dealership showroom or sales lot.
  • Offers test drives to all Clients
  • Knows and understands equity and values; fully capable of explaining depreciation to the Client.
  • Consistently ensures that a member of the sales management team has the opportunity to meet each Client.
  • Ensures that all closed deals are forwarded to the Finance and Insurance Manager (F&I Manager), along with properly completed paperwork, such as, but not limited to, insurance information and title.
  • Consistently follows up on all postdelivery items, such as, but not limited to, tag/title work, "weowes," and special requests, to ensure that we continue to meet or exceed Client expectations.

Required Experience:

  • Experience; Ideal: Previous experience as a Sales Consultant, Internet Sales Consultant, Auto Finance Manager or Auto Sales Manager.
  • Strong verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Driver License Required