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Bulk Operations Administrator

3 months ago

Fort Worth, Texas, United States CornerStone Staffing Full time

CornerStone Staffing is currently recruiting experienced Wholesale Operations Admin for a long term contract opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Job Title: Bulk Operations Admin

Pay: $21-23 per hour

Schedule: Monday through Friday | 8am 5pm

Location: N. Fort Worth

Job Summary:

To ensure facilitation of the daily wholesale functions for the Credit Operations Department for all departments. This position will work in collaboration with team members of the Dealer Credit Department with a primary focus of providing superior customer service.

List of Tasks/Responsibilities:

Provide customer service support to dealers, manufacturers, Dealer Credit, and other departments in regards to wholesale accounts and dealer loans.

Respond to inquiries, research and resolve discrepancies, etc.

Process new business daily.

Log in and review requests for completion, accuracy, and ensure request falls within approved guidelines.

Value used vehicles or equipment using retail value guides or NADA online and search the internet when needed to determine value of specialized units or equipment.

Initiate funding (check, wire, or EFT) to appropriate party and follow up to ensure completion.

Accurately input new business into appropriate wholesale system.

Inform Accounting of any possible out of balance situations.

Correctly identify incoming wholesale and dealer loan payments received via check, wire, & ACH.

Prepare checks by appropriate zone and g/l for handoff to Cash Mgmt or ART for deposit.

Accurately post payments in Wholesale and CapLoan systems.

Inform Accounting of any possible out of balance situations.

Review daily wholesale processing reports. a) Compare new business and incoming payment amounts against previous day s transactions. Research and resolve any discrepancies. b) Research and resolve credit balance and small unit balances. Refund credits to and collect small balances from appropriate parties. c) Research and resolve unmatched cash (suspense). d) Review duplicate financing report to determine who should payoff their line/account. Contact the appropriate party to collect the payoff. Notify Dealer Credit of any problems or potential dealer trouble situations.

Monitor insurance for wholesale accounts and dealer loans.

Collect updated binders as existing ones expire. Review binders upon receipt to verify appropriate coverage, deductible, etc. based on loan type.

Track and collect MSO s or titles for designated accounts. Review MSO s and titles for proper names, reassignment, and lien information. Release MSO s and titles in a timely manner upon full payoff.

System/Software Knowledge:

Microsoft Word and Excel

Skills/Experience:

2 years of Customer Service experience; 1 year of Payment Posting and/or Payment Processing experience, 1 year Auto/ Banking or Finance preferred

Strong business acumen

Strong verbal and written communication skills - will be on phones and respond to emails

Strong attention to detail - process wholesale requests (adding units to dealers floorplans) and posting payments

Education Requirements:

High School Diploma or GED