Operations - Operations Management

2 weeks ago

Washington, Washington, D.C., United States Fannie Mae Full time

Company Description

GENERAL BOILERPLATE
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters.

Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment.

Here, you will grow your career and help create access to fair, affordable housing finance.

CORPORATE PROFESSIONAL
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters.

Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment.

Here, you will grow your career and help create access to fair, affordable housing finance.

TECH
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters.

Every day offers compelling opportunities to use tech to tackle housing's biggest challenges and impact the future of the industry.

You'll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

EARLY CAREER
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters.

Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment.

Here, you'll have access to continuous learning, grow your career, and help create access to fair, affordable housing finance.



HIRING MANAGERS AND DELEGATES:
DO NOT EDIT THIS SECTION.


As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction.

You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes.

You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.


THE IMPACT YOU WILL MAKE
The Operations - Operations Management - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA).
  • Assist the team with exception requests, including escalation and communication of production incidents.
  • Perform tasks related to process improvement efforts.
  • Collaborate with the team on data analysis, forecasting, and managing capacity.
  • Assist with monitoring process performance and risk assessments.

Qualifications



HIRING MANAGERS AND DELEGATES:
DO NOT EDIT THIS SECTION.

THE EXPERIENCE YOU BRING TO THE TEAM
Desired Experience

  • Bachelor degree or equivalent

Skills
Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
Adept at managing project plans, resources, and people to ensure successful project completion
Experience gathering accurate information to explain concepts and answer critical questions

The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.

Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI

Tools
Skilled in Tableau
Skilled in Excel

**Additional Information

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