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Operations Project Manager

3 months ago

Lansing, Michigan, United States NeoPollard Interactive Full time

We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services.

We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork - helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of revenue growth.

We are one-of-a-kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space.

We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services.

We are NPi. Join us.

WHAT YOU WILL DO


As an Operations Project Manager, you will play a crucial role in aligning strategic initiatives with the day-to-day operations of our business.

You will work closely with the General Manager and senior leadership team to understand strategic objectives and translate them into actionable organizational projects.

Your responsibilities will encompass project planning, resource allocation, team leadership, and ensuring the successful integration of strategic goals into operational activities and completion of key initiatives.

Additionally, you will oversee incident management processes and support customer operations to maintain high standards of service delivery. Furthermore, you will assist account managers with compiling presentations, spreadsheets, and various reports as needed.

This position is preferred to be hybrid in Lansing, MI

Other duties include:

  • Coordinate, facilitate, and manage strategic project activities with the leadership team to ensure timely and comprehensive project completion, including preparing project timeframes and schedules.
  • Work with the extended leadership team to understand business needs and identify appropriate solutions.
  • Project management and leadership for internal strategic initiatives to ensure the overall project execution meets the agreed upon business requirements.
  • Communicate overall status of internal initiatives and potential project risks.
  • Oversee incident management processes, including identification, escalation, resolution, and post-incident analysis, to minimize operational disruptions and ensure timely resolution of issues.
  • Oversee operational health KPIs and publish a weekly summary report.
  • Provide support to account managers by assisting with the creation of presentations, spreadsheets, and various reports as needed to facilitate client communication and project management.
  • Document and disseminate issues, decisions, meeting minutes and action items.
  • Responsible for detailed project schedules and communication of status and tasks.
  • Other duties as assigned.

WHAT YOU WILL BRING

  • 5 or more years of project management experience in a business or strategic environment.
  • Master's degree in Business Administration preferred but would consider Bachelor's degree in Business Administration, Operations Management, or related field. MBA level qualifications
  • PMP certification a plus
  • Drive for results - maintains constant awareness of projects; keeps stakeholders focused on short and long-term milestones.
  • Strong leadership, project management and team building skills.
  • Must have excellent relationship building skills across all levels of the organization in a remote and hybrid environment.
  • Strong knowledge and understanding of Microsoft Office Applications including PowerPoint, Word, Outlook, Excel, and SharePoint or other document preparation/project management/collaboration tools.
  • Able to work with a diverse team and adapt communication styles and message content to appropriate audiences.
  • Excellent written and oral communication skills.

WHY WORK AT NPI?

We hire the best.

We prioritize innovation.

We support and empower our team.

Join us as we continue to shape the future of the iLottery industry by delivering players' favorite games across all channels and driving outstanding returns for good causes.

Our team member benefits include...

  • Comprehensive Health, Vision, and Dental Insurance
  • Life Insurance & AD&D Insurance
  • 401K Savings Program (With Competitive Corporate Matching for U.S. Employees)
  • Paid Vacation and Personal Time
  • Wellness and Employee Assistance Program (EAP) from Ulliance Life
  • Company-Provided Laptop and Cellphone
  • Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)
  • Quarterly Performance Bonus Program for All Employees Who Have Completed Six Months of Continuous Service
  • Fully Paid Parental Leave Program

ABOUT NEOPOLLARD INTERACTIVE


Born in the digital domain, NeoPollard Interactive LLC ("NPi") is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market.

Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S.

and is North America's proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel.

NPi offers cutting-edge technology, a full suite of managed services, and the industry's top-performing game content as part of its innovative and comprehensive approach to partnering for iLottery success.


Jointly owned by Pollard Banknote Limited (TSX:
PBL) and NeoGames S

A(Nasdaq:
NGMS)-both globally recognized industry leaders-NPi powers the most profitable iLottery programs. Visit us at

Pollard iLottery Inc.

provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.