Special Projects Manager

1 week ago


Lansing, Michigan, United States Limbach Facility Services Full time
About the Role

We are seeking a highly skilled Special Projects Manager to join our team at Limbach Facility Services. As a key member of our sales and operations team, you will be responsible for managing work for a specific group of building owner accounts in accordance with annual operating and growth objectives.

Key Responsibilities
  • Manage special projects, including projects or T&M work less than $500k and completed within no more than 4 weeks.
  • Assume responsibility for achievement of individual sales and operational gross profit goals.
  • Proactively manage accounts by dedicating 100% of time to selected and assigned mission critical MEP accounts.
  • Develop excellent customer relationships by positioning the company as the first call, go-to trusted source for operational maintenance and improvement of customers' mechanical systems.
  • Analyze mechanical systems to develop repair, replacement, upgrade, or retrofit recommendations for customers, and present findings/estimates to the customer.
  • Understand customer spending habits and approval limits, and be skilled at pricing and presenting proposals accordingly.
  • Manage small teams of technical field personnel prepared to respond quickly to pressing on-demand emergency needs, scheduled repairs, replacements, and/or planned projects.
  • Plan and manage work with a unique understanding of the customer's ongoing operations in mind, resulting in minimal disruption to the customer's business objectives.
  • Partner with the service coordinator and/or field operations staff to plan out daily and weekly manpower needs to support the customers.
  • Collaborate with Account Executives, Account Managers, Sales Representatives, Special Projects Managers, Area Service Managers, and major project operations teams to ensure client needs are met.
  • Promptly review work on site, perform material, labor, and equipment take-offs, write bid scope proposals, and submit for acceptance and approval.
  • Prepare project booking documents allowing for efficient cost management.
  • Manage costs by promptly expediting materials, equipment, and parts in a timely and cost-effective manner.
  • Ensure all work is billed promptly upon completion or per the terms of appropriate contract documents.
  • Monitor payment of customer invoices and follow up on all receivables over 60 days past due.
  • Participate in strategic account planning exercises to increase recurring revenue from captive accounts.
  • Train and develop new SPD management and field supervisory personnel as required.
Requirements
  • 5+ years of hands-on, industry-specific experience.
  • Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
  • Strong computer skills, including proficiency with Microsoft Office (Excel in particular) or equivalent Google Applications.
  • Capacity to leverage interpersonal skills to develop and enhance business relationships.
  • Ability to travel locally up to 50% of the time.
Preferred Qualifications
  • Bachelor's Degree or previous experience in technical skilled trades execution, most notably hydronic and plumbing system installation, service, or maintenance.
  • Demonstration of both sales and operational experience.
  • Self-starter who is looking to solve problems and create solutions directly with customers.
  • Familiarity with back-of-house facilities maintenance staff personnel and operations.


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