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Property Manager
4 months ago
Thank you so much for your interest in Storage Rentals of America.
Our hiring team will be onsite on Tuesday, June 11th, 2024, from 11:00 AM to 2:00 PM for immediate in-person interviews.
Meet the Hiring Team- Career Open House
Positions: Full-Time Property Manager
Bring your resume for an immediate in-person interview with our hiring team
When: Tuesday, June 11th, 2024
Time: 11:00 AM - 2:00 PM
Where: 5270 Germanton Road, Winston Salem, NC 27105
We are looking forward to meeting you
The Property Manager is responsible for the successful operation of an SROA property (including annex - if applicable). Provide superior customer service, maintain a clean facility, and drive sales growth. Manages the retail location in accordance with SROA procedures.
Duties and Responsibilities:
- Follow company sales process to solve customer storage needs.
- Utilize active listening and articulate features and benefits to successfully move customers into the appropriate unit.
- Drive sales of store merchandise and Tenant Property Protection.
- Execute and explain Lease Agreements.
- Follow-up on all leads and reservations per company guidelines.
- Provide excellent customer service and build rapport with customers face-to-face and over the phone.
- Pro-actively manage customer complaints and resolve service issues. De-escalate problems to find appropriate solutions.
- Accept and post payments, manage and balance cash drawer and petty cash and make bank deposits per company guidelines.
- Call past dues tenants in accordance with company collection process.
- Prepare auction files for District Manager review.
- Perform Daily Checklist tasks including opening / closing procedures, lock checks, tenant letters, print and analyze required reports, order supplies, and ensure proper merchandising standards.
- Perform cleaning and light maintenance on property to ensure units are rent ready and grounds are kept to company cleanliness standards.
- Submit and close maintenance tickets in a timely manner, minimizing unit downtime.
- Navigate various computer systems including Microsoft Office, Sitelink, Jira, Call Potential and Dashboard. Enter data, and complete processes.
- Effectively communicate with the Operations Team, Call Center, Maintenance/Vendors, Claims and other Corporate Support Departments.
- Train and mentor Associate Property Managers.
- Additional duties and projects as assigned.
- High School Diploma or GED equivalent.
- Minimum one year Storage Rental Industry experience or a minimum of two years Customer Service Manager experience from customer facing, sales-oriented position such as retail sales, hotel, car rental, restaurant, call center.
- Proficient in Microsoft Office: Word, Excel, and Outlook. Experience using software programs.
- Strong communication and interpersonal skills.
- Must be able to work independently and as a part of a small team.
- Excellent problem resolution skills including the ability to use tact and diplomacy.
- Valid Driver's License and access to reliable transportation.
- Ability to work Monday - Friday 9:30 AM to 5:30 PM and Saturday 9:30 AM to 4:00 PM.
- Competitive pay with bonus potential
- Zayzoon - on demand pay option
- 100% paid medical options for employee only coverage
- Dental and vision plans for optimal care
- Eight (8) paid holidays
- Generous Paid Time Off (PTO) to recharge and relax, increasing with years of service
- Paid Maternity and Parental Leave for growing families
- 401(k) with a substantial employer match and 100% immediate vesting
- Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
- GAP Insurance for added financial protection
- Employer-paid Life Insurance and Long-Term Disability (LTD) coverage
- Storage Discounts to help you declutter and organize
- Access to Voluntary Benefits for personalized coverage
- Learning and development opportunities to maximize your potential, empowering you to excel in your career
- Experience a great culture that values collaboration, innovation, and inclusivity
