Sales and Service Lead

1 week ago


Arlington, Virginia, United States First Citizens Bank Full time

Overview:
This is a full-time Sales & Service Lead role based at 950 North Glebe Road in Arlington, Virginia, specifically managing the daily operations of a banking center. Additionally, it involves processing teller transactions, increasing customer awareness of bank resources, and boosting the sales efforts of the banking center team.

Responsibilities:
Service Standards

  • Foster collaborative partnerships to provide value for customers, prospects, and colleagues.
Initiate conversations to identify sales or referral opportunities. Listen actively, ask pertinent questions to comprehend customer needs and preferences, and take immediate actions. Actively seek ways to enhance performance through coaching, supporting Bank initiatives, and utilizing tools for improved activities.
Operations and Administration
  • Adhere to all regulations, bank policies, procedures, and delegated authorities to mitigate risks associated with credit, operational, reputational, regulatory, and legal aspects of interactions, customer transactions, and financial exposures.
Complete mandatory training within specified timelines. Perform general office management tasks to ensure operational efficiency. Individuals responsible for deposits must ensure transaction accuracy and operational efficiency within their function, with a focus on both individual and team performance.Qualifications:
Required Education:
High School Diploma or GED
Required Experience: Minimum 2 years of experience in retail bank branch operations.
Preferred Qualifications:
Knowledge of business lending, deposit, and cash management solutions. Experience in supervising teams of 2 or more members. Exceptional communication skills, both written and verbal. Proficiency in Microsoft Office applications
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