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Patient Care Coordinator

3 months ago

Plainfield, New Jersey, United States Park Pediatric Dentistry Full time
As a Patient Care Coordinator, you are the first face of our office and the smiling face that gives our patients a great first impression and leaves them with the warm and fuzzies, which allows them to feel at home with our office

General Objectives:


We are looking for a talented individual with previous dental front-office experience to add to our growing team This individual with be a crucial part of our team assisting in patient management for effective and productive clinical days.

They will communicate with parents, front-office, and back-office to keep the day flowing harmoniously.

They will be the hub of internal and external communication and manage the schedule to effectively meet patient and staff needs.


ResponsibilitiesPatient Care Coordinator Duties:

  • Answer phones with excellent customer service and a positive attitude
  • Work with our insurance coordinator to verify insurance eligibility for scheduled patients
  • Manage schedule for efficiency and productivity
  • Chart Management + Scanning with Dentrix Ascend
  • Manage main office e-mail account
  • Obtain x-rays from dental offices for referred patients
  • Patient Letters
  • Schedule operative, follow up, and recall appointments
  • Check-in and check-out patients
Generate and submit all insurance claims and complete all end-of-day tasks and printouts requiredQualificationsNeeded Skill Set:

  • Previous front-office dental experience and knowledge of Dentrix Ascend is highly preferred
  • Multi-tasker, ability to process while under pressure, great communication skills, intuitive and emotional intelligence
  • Good listening skills, detail-oriented, organized, flexible, forward-thinking
  • Will be conscious of the patients' and parents' needs, desires, and perceptions
  • Ability to take direction and correction from others with the willingness to humbly present yourself
  • Ability to take initiative and be a self-starter in developing systems or improvements to existing processes
  • Can work independently and handle the pace of a busy dental practice