Sr. Process Management Specialist, HCP Consulting

Working Location: PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people's lives and health, including yours? Let's inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people's lives better for over 100 years.

Our Purpose is to make people's lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

Job Description

The Process Manager for the HCP Consulting Management Team is responsible for managing the HCP/O Engagement Management Software platform including first level system support, training, vendor coordination, and testing, as well as process monitoring for the HCP Consulting Management department to ensure compliant interaction handling in the workflow software and documentation output. This position will work with Management and Stakeholders to improve workflow and processes and will maintain documentation for all departmental policies and procedures.

Job Duties

• Act as subject matter expert and administrator of the workflow/Engagement Management Software for all HCP/O activities in the Americas Region. Identify issues, problems, and potential improvements within the system. Manage, test, and approve service requests and system fixes to ensure tool is functional and productive for the system users.
• Act as project team member for Americas region for new software projects, including requirement gathering, system implementation, and system testing.
• Monitor HCP/O Consulting management processes in the Americas region to ensure compliance with applicable laws and Olympus policies and procedures.
• Manage HCP Engagement Management Software processes, which may include identifying areas for process improvement, implementing and training on new or revised processes, and documenting current processes.
• Identify and implement software training plans based on the training needs for business stakeholders. Execute end-user training on HCP Engagement Management Software to educate stakeholders on the system processes and best practices to ensure compliant industry interactions with HCPs.
• Possess a high-level understanding of Fair Market Value as it relates to HCP Consulting services to ensure proper implementation and maintenance in the HCP Engagement Management Software.
• Write and update Standard Operating Procedures (SOP), Work Instructions, and Work Process Aides.
• Create and maintain reports and dashboards for various process outcomes and deviations.
• Participate in auditing and quality control practices to ensure accuracy across all designated process control points.
• Other related job duties as assigned.

Job Qualification

Required:

• BA/BS Degree in business administration, or related field is required.
• MA/MS Degree in business administration, or related field is preferred.
• Minimum of 3 years' experience in project management and system administration preferably within a medical device/pharmaceutical company.
• Experience working in a global cross-functional team (functional/matrix) environment and knowledge and/or experience working with groups with varied cultural backgrounds and learning styles is a must.
• Experience with process management and/or process improvement activities is a must.
• Experience with software system implementation and maintenance is a must.
• Other Considerations (travel/hours availability, etc.): Occasional domestic and international travel (< 10%), including weekend and evening travel as needed.

Preferred:

• Knowledge and ability to navigate and apply corporate compliance policies to all interactions.
• Comfortable liaising with Legal and Compliance departments to educate and communicate applicable process and procedure issues and potential improvements.
• Ability to present data in a clear concise manner to a variety of audiences.
• Strong software skills (Word, Excel, Power BI, PowerPoint)
• Ability to present data in a clear concise manner to a variety of audiences.
• Ability to administrate HCP Engagement Management Software platform (IQVIA)
• Ability to work independently, prioritize multiple projects, and meet deadlines.
• Attention to detail.
• Strong collaboration skills with internal and external partners.

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive Medical, Dental, Visions coverage effective on start date
• 24/7 Employee Assistance Program
• Free virtual live and on-demand wellness classes
• Work-life balance supportive culture with hybrid and remote roles
• 12 Paid Holidays
• Educational Assistance
• Parental Leave and Adoption Assistance
• Volunteering and charitable donation match programs
• Diversity & Inclusion Programs including Colleague Affinity Networks
• On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at .

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let's realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities: As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Medical Affairs