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Front Desk/Guest Services Agent

3 months ago

Phoenix, Arizona, United States Pacific Hospitality Group Full time

Pacific Hospitality Group believes that attention to detail is the greatest form of generosity we can offer our guests, clients, and colleagues. Whether it's the artful pour of a drink or the elegant line of a chaise. We believe that if we have time to make it, we have time to make it beautiful.

Hyatt Place Phoenix/Downtown opened in September 2021, and is in the middle of downtown phoenix within walking distance to entertainment venues and the Phoenix Convention Center. Our 238-room hotel offers all hospitality needs in the downtown area including a full-service restaurant on our first floor.

Are you a fast-thinking individual who seeks challenges with enthusiasm and enjoys an environment where your flexibility and ability to "think outside of the box" is recognized and appreciated? Are you interested in joining an exceptional team that works together to achieve each other's highest potential?

If the answer is YES, Hyatt Place Phoenix/Downtown is looking for you

Front Desk/Guest Services Agent

Job Summary:

The Front Desk Agent creates a positive experience for all guests by delivering professional and pleasant service. You are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities.

Essential Duties/Responsibilities:

  • Greet all guests with a warm welcome
  • Check guests in and out of rooms, as well as assigning rooms to guests
  • Answers telephones and takes messages when needed
  • May make, confirm or cancel guest reservations
  • Assists guests when shuttle services are requested
  • Computes bills and collects payment for guests
  • Replenish Computer Paper Supply
  • Assist Night Audit team members with posting and balancing of shift work
  • Attend all meetings as requested or assigned
  • Special projects as assigned by management
Job Requirements:
  • Must be willing to work weekends and holidays
  • Ability to interact with all associates and guests of the hotel
  • Must be able to stand for an 8-hour shift
  • Ability to work semi-independently without direct supervision by following all Hyatt Place standards
  • Intermediate level computer skills and knowledge of MS Excel required
  • Ability to work under minimal supervision
  • Read, write and speak English fluently
  • Must be able to count cash and make change
  • Ability to communicate effectively with the public and other associates
  • Must be lift more than 25lbs.
Ideal candidates will have:
  • Guest Service/Front Office experience
  • Hotel experience preferred
  • High School Diploma/GED
Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, and push/pull, the employee is constantly required to hear and talk.The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds.Specific vision abilities constantly required are near vision and occasionally required include close and far vision.Finger dexterity is required to operate a computer keyboard and calculator.

For more information about this hotel and Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.

Hyatt Place Phoenix/Downtown is an equal opportunity and E-Verify Employer M/F/V/D