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Employee in the technical service department

3 months ago

Brandon, Florida, United States Eclipse Enterprises Full time

We, AFFELDT Maschinenbau GmbH, are a globally operating company that designs, develops and produces state-of-the-art packaging lines for various products such as fruits and vegetables, bakery and confectionery products, printed materials, frozen products, as well as other food and non-food items.

We are currently seeking a dedicated Technical Service Representative (m/f/d) for our location in Neuendorf near Elmshorn, starting as soon as possible.

Your responsibilities with us

  • Providing technical support to our customers via email or phone
  • Processing replacement deliveries / spare parts orders / quotes / purchases
  • Conducting error and root cause analyses
  • Creating quotes for service and maintenance work
  • Assisting in coordinating service assignments and orders, including documentation and travel organization for technicians
  • Commissioning internal and external service partners for repairs / maintenance and upkeep
  • Processing returns and complaints
  • Transmitting orders to our warehouse
  • Supporting the shipping and sales department

Your profile

  • Successfully completed apprenticeship as an electrician, mechatronics technician or similar, technician/master's degree
  • Professional experience as a skilled worker in mechanical engineering
  • Enjoyment of intensive customer contact