Current jobs related to Customer Care Representative- Science - Chicago, Illinois - Merieux NutriSciences

  • Kids Science Instructors

    3 weeks ago

    Chicago, Illinois, United States Kids Science Labs Full time

    Job OpportunityWe are seeking highly motivated and enthusiastic individuals to join our team as Summer Camp Educators at Kids Science Labs. As a Summer Camp Educator, you will play a critical role in delivering engaging and interactive science education programs to children during our summer camps.Key Responsibilities:Develop and implement hands-on science...

  • Customer Engagement Manager

    4 weeks ago

    Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...

  • Science Museum Guest Experience Specialist

    2 weeks ago

    Chicago, Illinois, United States Griffin Museum of Science and Industry Full time

    About UsThe Griffin Museum of Science and Industry is a world-class science museum that inspires curiosity and brings science to life. Our mission is to inspire the inventive genius in everyone through our interactive exhibitions and engaging guest experiences.The JobWe are seeking a Guest Engagement Representative 1 to provide excellent customer service to...

  • Science Museum Guest Experience Specialist

    1 week ago

    Chicago, Illinois, United States Griffin Museum of Science and Industry Full time

    About UsThe Griffin Museum of Science and Industry is a world-class science museum that inspires curiosity and brings science to life. Our mission is to inspire the inventive genius in everyone through our interactive exhibitions and engaging guest experiences.The JobWe are seeking a Guest Engagement Representative 1 to provide excellent customer service to...

  • Sales Representative

    4 weeks ago

    Chicago, Illinois, United States LGC Group Full time

    Job Title: Sales SpecialistLGC Group is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments.About the Role:Provide first-line technical sales support to the Reference Materials and Analytical Standards product lines.Interact...

  • Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Merieux NutriSciences Full time

    {"title": "Customer Care Representative - Core", "description": "Job SummaryWe are seeking a highly skilled Customer Care Representative to join our team at Merieux NutriSciences. As a trusted partner, our Public Health mission is to make food systems safer, healthier, and more sustainable. In this role, you will be responsible for providing exceptional...

  • Science Engagement Facilitator

    3 days ago

    Chicago, Illinois, United States Griffin Museum of Science and Industry Full time

    Job Title: Guest Engagement Facilitator 1About Us:The Griffin Museum of Science and Industry is a world-class science museum that inspires curiosity and brings science to life. Our mission is to inspire the inventive genius in everyone, and we achieve this through our interactive exhibitions and engaging guest experiences. We provide programs and experiences...

  • Science Engagement Specialist

    3 weeks ago

    Chicago, Illinois, United States Griffin Museum of Science and Industry Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Science Engagement Specialist to join our team at the Griffin Museum of Science and Industry. As a Science Engagement Specialist, you will be responsible for delivering world-class guest programming to all visitors to the Museum, providing compelling and personalized facilitated experiences...

  • Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Beacon Hill Full time

    {"h1": "Customer Service Representative", "p": "Beacon Hill is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, assisting with inquiries, troubleshooting issues, and providing outstanding service. This is an excellent opportunity to start a career in...

  • Sales Representative, Mid-Market

    1 week ago

    Chicago, Illinois, United States Integral Ad Science Full time

    About the RoleWe are seeking a highly motivated and results-driven Mid-Market Account Executive to join our team at Integral Ad Science. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base in the mid-market segment.Key ResponsibilitiesDevelop and execute sales strategies to acquire new...

  • Customer Service Representative

    3 weeks ago

    Chicago, Illinois, United States Quanterix Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our growing organization. As a key member of our Customer Service/Operations team, you will be responsible for managing customer orders and ensuring high-level customer satisfaction.Key ResponsibilitiesReview and process complex customer orders, including...

  • Airbnb Customer Care Representative

    3 weeks ago

    Chicago, Illinois, United States Beachfront Full time

    About BeachfrontBeachfront is a leading provider of customer experience solutions, committed to delivering exceptional service to our clients and their customers. Our team is dedicated to creating a safe and productive work environment, leveraging technology to enable remote work arrangements whenever possible.Job SummaryWe are seeking a highly motivated and...

  • Customer Engagement Representative

    4 weeks ago

    Chicago, Illinois, United States Veolia Full time

    Job OverviewCompany Overview:Veolia North America (VNA) is a leading provider of comprehensive water, waste, and energy management solutions. As a subsidiary of Veolia Group, we cater to a diverse clientele, including commercial, industrial, healthcare, and municipal sectors across North America. With our headquarters in Boston, we employ around 10,000...

  • Customer Service Representative

    1 week ago

    Chicago, Illinois, United States Pure Lighting Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryPureEdge Lighting is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    4 days ago

    Chicago, Illinois, United States Pure Lighting Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryPureEdge Lighting is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    3 weeks ago

    Chicago, Illinois, United States Discover Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Discover. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Key Responsibilities:Handle...

  • Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Merieux NutriSciences Full time

    About the RoleWe are seeking a highly skilled Customer Care Representative to join our team at Merieux NutriSciences. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our Premier customers, ensuring their needs are met and exceeded.Key ResponsibilitiesBe the primary interface for Premier customers,...

  • Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Circle K Stores, Inc. Full time

    Circle K Stores, Inc. is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer care, selling products to customers, and working as part of a team to accomplish daily goals. The ideal candidate will have retail and customer service experience, sales associate...

  • Customer Service Representative

    3 weeks ago

    Chicago, Illinois, United States Ascension Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ascension. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a...

  • Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Floral Image Full time

    Customer Service RepresentativeFloral Image North America is seeking a highly motivated and positive Customer Service Representative to support our sales effort through selling, retaining, and expanding our customer base.Key Responsibilities:Customer Relationship Management: Build and maintain strong relationships with existing customers, serving as their...

Customer Care Representative- Science

3 months ago

Chicago, Illinois, United States Merieux NutriSciences Full time

Customer Care Representative- Science

Chicago
Regular

MERIEUX NUTRISCIENCES

Merieux NutriSciences is a solution provider dedicated to preventing health risks related to food and to the use of everyday products. Offering a wide range of testing and consulting services, our teams are committed to providing our clients with accurate results, delivered on time, with uncompromising ethics, honesty and personal integrity.

Our motto: "More than a successful business, we are building a healthier world".

Do you want to be a part of it?

YOUR DAY TO DAY LIFE

We are looking for a Customer Care Representative- Science. Your mission will be to:

Be the primary interface for our Premier customers. You will work together with your team to ensure Premier customers are properly set up and welcomed. You will respond to customer requests in a timely manner to answer questions and resolve issues. You will also act as the liaison between Customers and our labs, Technical Sales Managers and other functions as needed. You will assist in identifying new opportunities with existing customers and ensure new leads are properly routed to the Sales function. Serving the unique needs of each customer is critical to Merieux NutriSciences' overall success in growing the business.

** This position has the ability to sit remotely. Preferred locations would be near one of our lab locations **

Main activities:

  • Provide exceptional Customer Service based on guidelines for assigned customers, while following Merieux NutriSciences' policies and best practices.
  • Build and maintain productive collaborative relationships within the team and across the supported laboratories to effectively support the customer.
  • Responsible for proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned accounts.
  • Accountable for accurate account setup and responsible for setting up programs and testing information in the Laboratory Information Management System (LIMS) / CRM / ECN /myMXNS and any other system set ups critical to customer management.
  • Answer customer phone and email inquiries.
  • Identify customer requirements, provide results and additional information specific to Chemistry and Microbiology testing that meets or exceeds customer needs.
  • Assists in communication/resolution of billing issues.
    Ensure customers are informed with information regarding test results that will be late or are out-of-specification.
  • Document all customer interactions in the customer relationship management (CRM) system.
  • Effectively communicate customer requirements and coordinate projects with internal departments not limited to Customer Care, Sales, and Lab operations.
  • Review the first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested.
  • Assist in customer complaint handling and investigation of customer complaints in accordance with company Quality policy and SOPs.
  • Responsible and authorized to identify departures from quality systems or procedures and document in accordance with SOPs in the global complaint system.
  • Provide support to the Sales teams and other CCR team members. This may include customer visits or back up support for other team members.
  • Maintains Customer information in Merieux NutriSciences' databases ( LIMs and CRM)
  • Identify cross selling and/or other customer intelligence that may be useful in creating new opportunities for existing customers.
  • Qualify incoming leads and ensure they are transferred to the correct TSM
  • Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (LIMS), CRM, and Standard Operating Procedures (SOPs).
  • Support corporate quality and proactively participate in continuous improvement initiatives in the department.
  • Perform other related duties as needed.

YOUR SKILLS

  • A general knowledge of food testing methods or scientific processes obtained from a degree in Chemistry (preferred), Microbiology, Food Science, or direct relevant laboratory experience is preferred to provide support to the customers of the company.
  • Three (3) plus years experience in a Customer Service food or beverage industry.
  • Laboratory experience, specializing in Chemistry, is desired. BS/BA degree or equivalent work experience will be considered.
  • A clear understanding of Chemistry testing methods as a priority, and will need to be able to communicate information related to testing methods and results to clients in an efficient and timely manner.
  • A general knowledge of LIMS and CRM software systems are required to complete data entry and result searches for the client.
  • Strong computer skills, including Microsoft Office are required.
  • Some exposure to food processing or quality assurance is beneficial in this role.
  • General knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience.
  • Interpersonal skills are required for this position in order to build and maintain relationships within the organization and with external clients.
  • Exceptional, verbal and written communication skills to interact with clients and colleagues.
  • Multi tasking, prioritization, superior follow up skills and attention to detail are also required for success in this role.

WHY US

You will join a company with an inspiring mission. With us, you could learn and develop yourself in a collaborative, empowering, dynamic and challenging environment. Entrepreneurship and improving public health are part of our DNA.

Join us and contribute to a meaningful Project

To apply please click on 'Apply now' button



Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities