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Associate (Consultant)-Contact Center with Five9

3 months ago


Providence, Rhode Island, United States Multicultural Care Center LLC Full time
We're looking for an IT System Engineer to:

Develop and implement automated solutions by leveraging DevOps construct.

Subject Matter Expert for Database Product and functionalities in MSSQL, SYBASE and PostgreSQL.

Analyze and Resolve Database performance issues.

Be part of leadership team to provide expert opinions, design solutions and implement automations.

support the Service & Product Manager across several technical domains.

ensure workflows, processes, tooling and applications are of the highest quality standard.

contribute expertise to the management of existing and new IT database products and services.

define workarounds for known errors and initiate process improvements.

Perform SME activities for complex High Availability and Disaster Recovery, performance tuning and troubleshooting, Database administration.

Your team

You will be working in the MSSQL/Sybase database support team in Nashville.

We provide database support for MSSQL and SYBASE platforms within Banking organization globally.

As a member of our team, you'll play an important role in providing the best-in-class database infrastructure and high performing database environment to our customers.

Your expertise

proven experience working in large and complex database environments, ideally 8+ years in a similar role.

good communicator, able to adapt style and detail to the audience.

motivated, growth mindset and self-driven

Experienced in high availability and disaster recovery solutions like Log Shipping, mirroring, replication, Always ON, setup/maintain/diagnose native.

fluent in English

Experienced in high availability and disaster recovery solutions like replication, DCO & heterogeneous replication.

Familiar with UNIX platform system administration, knows Shell scripting/automation tools, exposure to PostgreSQL database administration tasks.

Experienced supporting large infrastructure for incident/change management, strong collaboration skills and equally capable of managing shift alone. Good knowledge of ITIL concept, process and used ITIL oriented operational tools.

Experience with Architecture review and Migration is a plus.

financial sector background is a plus.

experience with SQL Server on Azure is a plus.

Sybase or Postgres knowledge is a plus.

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