Front Desk Coordinator

4 weeks ago

Atlanta, United States Georgia School of Orthodontics Full time
Job DescriptionJob Description

JOB TITLE: Front Desk Coordinator

DEPARTMENT: Clinical

REPORTS TO: Front Desk Manager

SUMMARY: Serve as a positive first point of contact and first impression when patients arrive to clinic by providing excellent customer service.

DUTIES AND RESPONSIBILITIES:

  • Check patients in and out, while providing excellent customer service.
  • Complete opening and closing procedures for better office flow.
  • Review account before the patient's appointment, and convey any pertinent information upon check-in such as past due accounts, additional fees, and any needed forms such as dental clearance forms.
  • Collect payments and answer or transfer any payment questions or concerns to the billing department.
  • Update/Change patient payment methods as needed.
  • Verify new patient forms have been completed accurately and maintain confidentiality of information.
  • Call "no-show" patients to reschedule, next-day starts, and records to confirm appointments.
  • Scan patient forms and upload to patient account.
  • Start contracts for all new patients to begin treatment.
  • Update new insurance information in patient files to ensure the billing department can verify patient insurance.
  • Keep all necessary patient forms stocked and ready for use.
  • Answer clinic phone and schedule patients ensuring a smooth experience.
  • Record detailed notes on all interactions with patients over the phone within the patient's file.
  • Print daily schedule and reports for confirming appointments.
  • Check e-mails, voicemails and follow up with patients accordingly.
  • Provide and maintain detailed notes on all patient phone calls in appropriate systems.
  • Maintain a professional front desk during phone calls and other patient interactions.
  • Communicate with patients any issues in treatment or customer service related issues.
  • Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

  • This job has no supervisory responsibilities.

QUALIFICATIONS:

  • High school diploma or general education degree (GED).
  • Two years of medical or dental front desk experience.
  • Computer skills preferred: Dolphin, OrthoFi, Microsoft Dynamics CRM; Microsoft Outlook & Excel.
  • Bilingual in English and Spanish (preferred but not required)

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