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Customer Service Guide 1

4 months ago

Dover, New Hampshire, United States Nemo Equipment Inc Full time
Job DescriptionJob Description

This is an opportunity to join a respected outdoor brand that's in need of folks to join their Customer Service team. This position is seasonal (June/July – November) with the possibility of moving to full-time.

The Customer Service Guide I will focus primarily on making the NEMO customer experience as positive and helpful as possible and will be a crucial addition to NEMO's small but mighty CS team. The ideal candidate will be empathetic, detail-oriented, and have a positive attitude.

Requirements:

  • Professionalism in communication and collaboration with coworkers
  • Comfortable talking on the phone and using computer applications to manage customer requests
  • Prior customer service experience
  • Familiarity with outdoor/camping equipment, NEMO Equipment in particular

Day-to-Day Responsibilities:

  • Answer phones and emails in a timely, friendly manner
  • Provide live chat support
  • Co-manage voicemails and callbacks
  • Process customer transactions, including orders, credits, return authorizations, and refunds
  • Assist with pro purchase applications, accounts, and orders
  • Shipping of small volume orders to customers
  • Assist with the warranty processing when needed
  • Additional CS related tasks as necessary
  • Positively contribute to NEMO's company culture
  • Other duties as assigned by senior management

About the Company:

NEMO Equipment is an award-winning New England-based specialty outdoor brand that makes backpacking and camping gear for everyone with the drive to explore the uncharted path. NEMO's reputation for design innovation is a result of its philosophy to never bring anything to market that doesn't offer a meaningfully better experience, whether that's the first swinging and reclining portable camp chair (StargazeTM), the first sleeping bags for side sleepers (the Spoon shape series), or the first composite-weave, 100% recycled tent fabric (OSMOTM).

For over two decades, as our team has grown, we have actively lived out the belief that intelligently designed gear enables the adventures that make us all our best selves — humans who are conscious, inspired, connected, and mindful. The sticker in our conference room captures our ethos: "Design Like You Give a Damn."

We do just that.