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Technical Services Manager
3 months ago
Are you a Manufacturing professional who would benefit from earning $100,000 or more annually, all while enjoying an affordable benefits package? Aalberts Surface Technologies is currently in search of a Technical Services Manager to join our team.
Experience with brazing, nitriding & FNC processing is preferredAffordable Benefits :
PTO, Medical, Dental, Vision coverage for employees and their families; 2 weeks of vacation in your first year and 11 paid holidays; disability coverage, and life insurance and 401k with a company match.
~ 11 Paid Holidays:Enjoy 10 recognized federal holidays and one floating holiday.
Key resource to assist members of the Sales Team with technical and quality knowledge / expertise related to brazing, nitriding, and FNC processing.
Attending sales calls is the technical resource, as needed, to support sales efforts from an application engineering perspective.Audit internal systems based on AS9100, NADCAP, and customer requirements in support of Operations.
Monitor and analyze quality performance to identify and assist in developing permanent solutions to key technical challenges.
Train team members in SPC methods, inspection techniques, record keeping and basic heat treating / brazing / nitriding principles.
Conduct training sessions and meetings with employees on an individual basis if needed to support training initiatives.Work with Plant Operations Leadership to evaluate and monitor engineering / quality challenges to develop permanent solutions using PDCA approach.
Identify and communicate process changes to employees, appropriate supervisors and managers and identify any additional resources required to meet the customer requirements, including training sessions for Team Members.
Detect and analyze trends, by careful review of control plans, existing CCA / RCA data, inspection logs, quality reports, inspection, furnace, reports, etc.
Assist customers with product technical and quality problems, new product information, prototype assistance, provision of solutions and other special requests.
Respond to customer complaints.Inform employees, supervisors, managers and sales about any complaints or problems and develop solutions working with the team to achieve a positive result.
Follow up on customer complaints by contacting the customer and evaluate the effectiveness of the corrective actions. Work with operations / quality team to ensure proper CCA follow up and auditing.Responsible for completing all required annual safety and environmental training.
Comply with all Aalberts safety policies and procedures.
Know, understand, and follow all applicable Federal, State, and Local environmental legal requirements and practices.
Travel between 15-20%.
About the Company:
AalbertsSurface Technologies is the leading global surface technology service provider for improving material in terms of coatings and other surface technologies such as heat treatment for regional and global customers.
We have been coating and heat-treating components for different industries such as the automotive industry, mechanical engineering or medical technology and can rely on our know-how of more than 80 years.
We specialize in heat treatments, surface treatments, polymer coatings, brazing, additive manufacturing and post processing.
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
