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Patient Guest Relation Rep

3 months ago

Baltimore, Maryland, United States MEDSTAR HEALTH Full time

General Summary of Position

Status:
Full-time, 40 hours per week
**Schedule: 6:30am - 3:00pm & 12:30pm

  • 9:00pm weekdays with rotating weekend requirements**
    Job Summary:Serves as a primary contact to patients, family members, or visitors. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations. Seeks to solve patient/guest problems and complaints. Escalates issues to other personnel when needed. May be responsible for the issuance of identification badges to associates, vendors and contractors. May receive, prioritize, and dispatch emergency and nonemergency calls for security services. Patient and Guest Relations Representatives are essential associates in a 24/7 environment and may be required to be flexible with scheduling and shift coverage

Primary Duties:

  • Welcome patients and visitors to the hospital.
  • Provide information and directions to locations throughout the hospital for patients and guests.
  • Coordinate transportation services and/or escort patients, visitors and staff as necessary.
  • Access computer terminal for patient information regarding admissions, transfers and discharges.
  • Issue photo identification badges to associate, vendors and contractors.
  • Oversee the entrances to the facility offering assistance and services as guests enter.
  • Arrange overnight accommodations within the hospital and check guests in and out.
  • Collect money for accommodations, make deposits, provide/arrange guest services such as wakeup calls.
  • If assigned a specific department, monitor the waiting areas, interact with doctors, family members and patients
  • Answer patient and guest questions and seek to resolve difficulties or issues.
  • May take and resolve simple patient and guest complaints.
  • Monitor appearance of lobbies, waiting areas, elevators and entrances

Qualifications:

  • High School Diploma or GED required. 12 years of job related experience required

Licenses and Certifications:

  • Must successfully complete all MedStar training related to violence prevention, deescalation and crisis prevention intervention.
    Primary Duties and Responsibilities

Minimum Qualifications

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered.

We live up to this promise through:
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Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
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Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
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Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
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More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research.

Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation.

As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team.

Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities.

It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees.

We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.

MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, di