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Associate Manager PT under 20

3 months ago

Hopkins, Minnesota, United States Tumi Full time
Who we are: Since 1975, TUMI has been dedicated to crafting top-notch business, travel, and performance luxury essentials, designed to enhance, simplify, and enhance all aspects of life on the go. Mixing impeccable functionality with a touch of inventiveness, we are dedicated to empowering journeys as a lifelong companion to movers and creators in the pursuit of their interests. The brand is available globally in over 75 countries with approximately 2,000 points of sale.About the Job and the Company: Join the TUMI Retail team as an Associate Manager. Your role is crucial in creating a customer experience that authentically mirrors our brand's essence while fostering and nurturing strong customer connections and boosting sales through exceptional service.Associate Benefits:
  • Offering a balance between work and personal life
  • Providing training opportunities
  • Employee Discount program
  • Sick leave benefits
  • Employee Assistance Program (EAP)
  • 401(k) with a company match
  • This role may qualify for participation in a company incentive program
Your role at TUMI: As a member of our Retail team, the Associate Manager is tasked with delivering a customer experience that truly embodies our brand's values while establishing and nurturing strong customer relationships and driving sales through exceptional service.For the ideal candidate, a dedication to customer service, showcasing a deep understanding and perhaps even a passion for the luxury, travel, fashion, and lifestyle markets is essential. The TUMI retail environment fosters an entrepreneurial mindset, providing growth prospects over time as we collaborate to boost sales, KPIs, enhance customer awareness, deliver top-notch service, and expand the brand.Key Responsibilities: Performance to Goals:
  • Achieve and surpass individual and store baseline targets for personal sales and KPI metrics inclusive of conversion rates, DPT, UPT, and Client Data Capture.
Leadership and Initiative:
  • Demonstrate a proactive approach, capable of planning and prioritizing, reflecting strategic thinking, and advocating for change effectively.
  • Take pride in your work and strive for excellence.
  • Take ownership of performance, complete all assigned tasks, and meet deadlines.
People Development:
  • Training and Development: Assist in educating others on training content through consistent role-playing and coaching. Show receptiveness to new ideas and concepts while swiftly grasping and applying them to the role. Supervise and support the Store Manager in training and developing store associates. Set quarterly personal development goals.
  • Coaching and Feedback: Clearly communicate strengths, objectives, and areas for improvement. Demonstrate critical thinking skills and a solution-focused mindset. Use company resources to promote a comprehensive coaching culture. Openness to feedback from supervisors, peers, and team members.
Communication and Relationship Building:
  • Demonstrate strong written and verbal communication capabilities.
  • Adapt communication style to superiors, peers, and team members.
  • Exhibit ethical conduct when fulfilling job responsibilities.
  • Support the organization's business objectives and adapt flexibly to changes.
  • Maintain composure and effectively de-escalate situations.
  • Collaborate efficiently with the team.
Compliance:
  • Keep track of personal timecards to ensure payroll accuracy.
  • Engage in Tumi University Training.
  • Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
  • Ensure adherence to the store's visual guidelines and directives.
  • Promote exceptional customer service by focusing on the use of client books, thank you cards, and executing event strategies.
  • Guarantee a consistently superior customer experience.
Qualifications:
  • Demonstrate a deep understanding of the TUMI brand and possess a genuine passion for the lifestyle, customers, and product range.
  • Value a collaborative setting and welcome feedback openly.
  • The retail team involves standing, moving around the store, lifting weighty boxes, and utilizing ladders for job duties.
  • Possess solid sales and customer service experience, preferably in the luxury sector.
  • Show proven success in achieving sales targets and KPIs.
  • Flexibility in availability to work evenings, weekends, mornings, and holidays as necessary.
  • Exhibit strong integrity and lead by example.
  • Demonstrate effective time management skills.
Why you'll love working here: At TUMI, you'll find a lively work environment, becoming part of a community where each team member is fueled with an entrepreneurial drive. Team members are esteemed as crucial elements of the organization and acknowledged for their contributions. We believe in a workplace that empowers every individual to make a difference, and our continuous commitment is to equip you with all the resources required for success - from guidance on individual career progression to professional training and development endeavors, all within a motivating, stimulating atmosphere along with competitive salaries and comprehensive benefits packages.What we value:
  • INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI prioritizes safeguarding the most important possessions - what you own and the planet you journey to explore. Our planet is a remarkable place, and we believe it's our duty to safeguard it for future travelers. By placing excellence and quality at the forefront, we ensure that every TUMI product serves a lifelong purpose, upheld by our stringent testing standards, exploration of recycled materials, and a global repair network.
  • PARTNERS WE BELIEVE IN. Staying true to our core values by aiding the most vulnerable in society aligns with our mission and is an integral part of our ethos. We concentrate on three main areas: promoting wellness, empowering underprivileged communities, and preserving the Earth's stunning landscapes. Each year, we extend our charitable endeavors to partners dedicated to enhancing the world. From supporting St. Jude Children's Research Hospital in the battle against childhood cancer to Waves for Water, which delivers clean water to communities in need, we proudly endorse the impactful transformations they bring about.
  • DIVERSITY & INCLUSION. As an organization, we are dedicated to fostering a diverse and vibrant culture, welcoming individuals from all walks of life. Our longstanding commitment to diversity and inclusion allows each of us to bring our authentic selves and unique differences to work every day.
The offered pay rate is influenced by various factors, including qualifications for the role, relevant experience, and other legitimate, non-discriminatory business aspects specific to the role or location.Tumi is an equal opportunity employer that upholds a work environment focused on treating all applicants, employees, customers, and other individuals with dignity and respect, free from unlawful harassment, discrimination, or retaliation.