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Customer Service Ambassador

2 months ago

Columbus, Ohio, United States Red Roof Full time

**Welcome to Red Roof**

**Job Title:** Front Desk Rep

**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our front desk team as a Front Desk Rep. As a key member of our team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining a clean and organized front desk area.

**Key Responsibilities:**

  • Welcoming guests and assisting with their stay, including checking in/out, wake-up calls, and handling guest concerns and requests
  • Taking reservation requests and making adjustments as needed
  • Working with Hotel Management and other team members to provide an excellent guest experience
  • Using our front desk computer system to complete customer transactions and run reports
  • Communicating with the housekeeping team to ensure room availability and guest satisfaction

**Requirements:**

  • High School Diploma or equivalent work experience
  • 1-2 years in a previous customer service position
  • Basic office skills, including math, cash handling, and computer skills

**What We Offer:**

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.