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Healthcare Customer Support Specialist
2 months ago
Position Title:
Customer Care Representative I
Job Overview:
As a Customer Care Representative I, you will serve as a reliable resource and educator for healthcare-related inquiries.
Your role will involve assisting customers in navigating their healthcare experiences, ensuring that the services you provide simplify their interactions with the healthcare system.
Key Responsibilities:
- Proactively address and resolve inquiries from members and providers using various digital resources.
- Assist members and providers with their healthcare requirements by clarifying benefits, addressing claim issues, and helping locate healthcare providers through calls, online chats, or emails.
- Collaborate internally to ensure a seamless experience for customers and effectively resolve any potential issues.
- Opportunities for career advancement.
- Support for educational pursuits through tuition reimbursement for Associate's or Bachelor's degrees.
- Comprehensive health insurance options, including dental and vision coverage.
- 401K matching, paid time off, and holiday pay.
- Performance-based quarterly bonuses and annual salary increases.
Minimum Qualifications:
- A high school diploma or equivalent, along with prior experience in a customer service environment; or a combination of education and experience that provides a similar background.
- Ability to work effectively from home with a reliable internet connection and a quiet workspace.
- Strong desire to assist others, demonstrating empathy and a commitment to resolving inquiries at the first point of contact.
- A customer-focused mindset, capable of listening and finding innovative solutions to address customer concerns.
- Ability to multitask and navigate various computer applications while maintaining effective communication with customers.
- Strong work ethic and accountability to teammates and customers, ensuring timely follow-ups and commitments.
- Adaptability and eagerness to learn in response to changing customer and business needs.
For roles accredited by URAC, candidates are expected to possess strong communication, problem-solving, facilitation, and analytical skills.
Non-Management Non-Exempt
Workshift:
1st Shift (United States of America)
Job Family:
CUS > Care Reps
Elevance Health is committed to creating a culture that fosters personal and professional growth for our associates, driven by our core values and behaviors.
