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Healthcare Customer Support Specialist

2 months ago

Columbus, Ohio, United States Elevance Health Full time

Position Title:

Customer Care Representative I

Job Overview:

As a Customer Care Representative I, you will serve as a reliable advisor and educator for healthcare-related inquiries.

Your role will involve guiding customers towards a more seamless healthcare experience, ensuring that the service you provide simplifies their journey.


Key Responsibilities:

  • Proactively address and resolve inquiries from members and providers using digital resources.
  • Assist members and providers with their healthcare needs by clarifying benefits, addressing claim issues, and facilitating connections with healthcare professionals through various communication channels.
  • Collaborate internally to enhance customer experiences and mitigate potential challenges.
What We Offer:

  • Career advancement opportunities.
  • Tuition reimbursement for pursuing an Associate's or Bachelor's degree.
  • Comprehensive health insurance, including dental and vision coverage.
  • 401K matching, paid time off, and holiday pay.
  • Performance-based quarterly bonuses and annual salary increases.
At Elevance Health, our team is composed of diverse talents and backgrounds, contributing to our success.

Minimum Qualifications:

  • High school diploma or equivalent, with prior experience in a customer service setting; or a combination of education and experience that provides a comparable background.
Preferred Skills and Attributes:

  • Ability to work from home with a reliable internet connection and a quiet workspace.
  • Strong desire to assist others, demonstrating empathy and a commitment to resolving inquiries effectively.
  • Advocate for customers, skilled in listening and providing innovative solutions to their concerns.
  • Capable of multitasking and efficiently navigating multiple applications while serving customers.
  • Demonstrated reliability and accountability in meeting commitments to customers and colleagues.
  • Adaptable and quick to learn, responsive to evolving customer and business needs.


For accredited areas, strong communication, problem-solving, facilitation, and analytical skills are essential.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

CUS > Care Reps


Elevance Health is committed to equal employment opportunities, ensuring that all qualified applicants are considered without regard to protected characteristics.