![Marriott International, Inc](https://media.trabajo.org/img/noimg.jpg)
Guest Service Representative
1 week ago
Número de Empleo
Categoría de Empleo Rooms & Guest Services Operations
Ubicación Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States VER EN MAPA
Horario Full-Time
¿Ubicación remota? N
¿Reubicación? N
Tipo de Posición Non-Management
Bienvenido a nuestra familia
Como líder a nível mundial en la industria de viajes, no hay mejor lugar para destacarse.
Si tiene la capacidad natural de comunicarse y disfruta de trabajar con otras personas, lo invitamos a unirse a nuestra familia global.
Aquí, encontrará un lugar donde su personalidad y sus ideas se valoran tanto como el trabajo que realiza.Cada día abrirá su mente a un universo de posibilidades, oportunidades de crecimiento y la ocasión de conocer a personas de todas partes del mundo.
El impacto que generará
No importa si un huésped llega cansado de sus viajes o emocionado por sus vacaciones, usted sabe qué hacer para que se sientan como en casa.
Los huéspedes valorarán encontrarse con el vestíbulo impecable, su cálida bienvenida y su eficiencia a la hora de registrarlos e indicarles hacia dónde deben dirigirse.
Cuando los huéspedes se dan cuenta de que verdaderamente se interesa por la calidad de su estadía, usted está actuando con excelencia.
Lo que hará
- Organizar, confirmar y procesar registros de entrada/salida de los huéspedes y adaptarse según los cambios
- Asegurar los pagos y, para ello, verificar y ajustar la facturación según sea necesario
- Proporcionar a los huéspedes habitaciones e información sobre el hotel, indicaciones, comodidades y puntos de interesés locales
- Realizar informes diarios y revisar todo para saber qué debe comunicarse al personal del próximo turno
- Completar informes del cajero y de cierre, y contar el dinero en efectivo al final de cada turno de manera precisa
- Aceptar y registrar las llamadas para despertar a los huéspedes e informarlas al departamento correcto
- Comunicar las emergencias, los artículos perdidos o los casos de robo a las autoridades o al personal de seguridad apropiado
- Mantener listas de contingencias en casos de emergencia y comunicar los mensajes necesarios
Beneficios que merece
Recibirá nuestro apoyo dentro y fuera del lugar de trabajo, ya que le ofreceremos lo siguiente:
- Compañeros con espíritu de trabajo en equipo
- Liderazgo motivador
- Apoyo para disfrutar de una vida de bienestar y felicidad
- Oportunidades para servir y retribuir a la comunidad
- Descuentos para habitaciones de hotel, artículos de la tienda de regalos, alimentos y bebidas
- Programas de reconocimiento
Lo que buscamos
- Una conducta cordial y orientada a las personas
- Una actitud de priorizar el equipo
- Un don para prestar atención a los pequeños detalles
Mover, levantar, transportar, empujar, arrastrar y colocar objetos con un peso inferior a 10 libras (4,5 kg) o su equivalente sin asistencia.
Realizar otras tareas de trabajo razonables solicitadas por sus supervisores.APTITUDES DESEABLES
Educación:
Título de estudios secundarios o certificado equivalente de un programa
de Desarrollo de Educación General (General Educational Development, GED).
Experiência laboral afín:
No se requiere experiência laboral afín.
Experiência como supervisor:
No se requiere experiência como supervisor.
Licencia o certificación:
Ninguna
Aquí es muy bienvenido
Nuestra principal prioridad es hacer que se sienta tan bienvenido como nuestros huéspedes. Deseamos que se sienta cómodo siendo usted mismo y que sepa que es importante para nosotros. Generará un impacto en su puesto y, por eso, lo valoraremos y apreciaremos.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
Marriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo.
Como anfitrión de Marriott Hotels, nos ayudarás a mantener la promesa de "Una experiência hotelera maravillosa, siempre" con un servicio cuidado y sincero, que se adelanta a las necesidades de los huéspedes, para así mejorar este legado vivo.
Con un nombre que es sinónimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels.
Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International.Estarás d
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