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Receptionist

3 months ago

Jacksonville, Florida, United States Randstad Full time

Are you passionate about delivering exceptional customer service and being the welcoming face of a dynamic team? Join us as a Front Desk Receptionist/Administrative Assistant in Southside Jacksonville. You will manage the front desk, handle inbound calls, organize the lobby and conference room, and support various administrative tasks. strong communication, organizational skills, and proficiency in Microsoft Office are essential.

Be a part of a supportive and energetic team that values customer satisfaction and community engagement. If you're ready to make a difference and grow in a fulfilling role, email your resume directly to

salary: $15.5 - $16 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

  • Address customer service-related matters to achieve high satisfaction survey results.
  • Assist with inbound phone line and route calls.
  • Serve as the "first face" of the company, answering calls and interacting with visitors professionally.
  • Manage the front desk, lobby, and conference room organization.
  • Request pre-move survey information from origin agent within one week of load date.
  • Manage the Preapprovals dashboard and Pending Preapproval report in EasyDPS.
  • Request and send the GBL to the origin agent 5 days before shipment loading.
  • Manage the Customer Support Inbox and sort emails appropriately.
  • Monitor and update the GBL Corrections dashboard, forwarding corrections as needed.
  • Handle EasyDPS PPSO & Member alerts.
  • Manage the SIT @ Origin report and contact the origin base for shipment termination.
  • Verify audits with the OS team.
  • Manage claim traces and follow up with Operations.
  • Submit preapprovals for direct delivery shipments, origin mini-stg, extra pick-up, and bulky preapprovals.
  • Handle CCA Mast Blast notifications.
  • Assist Destination Services by managing the Long Delivery out of SIT report.
  • Manage the weekly Reweigh Review report and Atlas pre-move survey requests.
  • Assist with incoming calls on the main Phone Queue.
  • Resolve agent or base inquiries and problems, escalating as necessary.
  • Organize and send CSS follow-up letters.
  • Assist DA Services with setting up debris removals.
  • Attend and participate in team meetings.
  • Perform other duties as necessary.
Skills Answering Phones Customer Service Receptionist Duties Mail Distribution Qualifications Years of experience: 2 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.