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Receptionist - University

2 months ago

Jacksonville, Florida, United States Conviva Full time
About the Role

We are seeking a highly skilled and organized Receptionist to join our team at Conviva Care Centers. As a Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient experience.

Key Responsibilities
  • Answer and direct phone calls, ensuring timely and accurate processing of requests
  • Manage front-desk activities, including scheduling appointments and maintaining records
  • Provide exceptional customer service, resolving patient issues and concerns in a professional and courteous manner
  • Utilize computer-based practice management software to perform administrative tasks
Requirements
  • 2 years of experience in a medical office or healthcare setting
  • Excellent communication and customer service skills
  • Ability to multitask and handle high call volumes
  • Knowledge of MS Office and practice management software
Preferred Qualifications
  • 2+ years of experience working in a healthcare setting
  • Bilingual in English and Spanish proficiency
  • Experience with EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen
About Conviva

Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As part of Humana's Primary Care Organization, we offer a value-based approach to care, ensuring each patient receives the best care at the lowest cost.

About Humana

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health, delivering the care and service they need, when they need it.