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Assistant Regional Manager

3 months ago

San Francisco, California, United States The John Stewart Company Full time

Overview:

COMPANY SUMMARY:


The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector.

We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.


SUMMARY OF THE POSITION:


Under the direct supervision of the Regional Director, Assistant Vice President and/or Vice President, assists in ensuring that JSCo provides high quality property management services, is responsible for supervising the daily operations of a portfolio of communities managed by The John Stewart Company.

The Assistant Regional Manager interprets and implements management procedures based on the JSCo policies and procedures, as well as all relevant governmental regulations.


Responsibilities:

Employee Management

  • Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives
  • Performs timely performance evaluations on employees and assists Property Managers with sitelevel employees.
  • Approves all new hires, status changes, and terminations for onsite personnel in coordination with Human Resources and the Regional Vice President.
  • Compiles comprehensive reports regarding performance of employees.
  • Responsible for implementation of all laws, regulations and policies regarding fair housing, employment practices, safety rules and all other company policies and procedures

Property Oversite
Financial Accountability (some tasks may be assigned to advanced Property Managers)

  • Prepares annual operating and capital budgets
  • Reviews financial statements and reports
  • Supervises the collection of delinquent resident accounts
  • Ensures accuracy of accounting/ rent roll reporting
  • Prepares annual rent increase proposals and other financial worksheets, as may be required by JSCo, owner or regulatory agency.
  • Assists in the development, implementation and maintenance of internal controls and procedures that provide operation and fiscal control, cost savings, projections, planning, forecasting and effective utilization of assets and properties
Regulatory/Compliance

  • Ensures compliance with requirements outlined in regulatory agreements, contracts, company policies and procedures and that federal, state and local laws are adhered to at all times.
  • Reviews new move in files, recertification files and periodically reviews the Waiting List(s). Verifies rent calculation and the documents used.
  • Responsible for interacting directly with the sponsor and regulatory agencies such as HUD, CHFA, HCD, and TCAC.
  • Attends meetings requested by regulatory agencies
  • Responsible for placing appropriate property insurance, as approved by the owner
  • Develop and implement a marketing plan in accordance with existing Affirmative Fair Marketing Plan, as approved by JSCo.
Marketing/ Vacancy

  • Conducts regular inspections of property and vacant apartments.
  • Makes recommendations to improve marketing and leasing effectiveness.
  • Review traffic reports and keep accurate records to be used as a tool for advertising
  • Review Marketing/Concession Log to ensure all changes are documented in reference to concessions and resident selection criteria
New Developments

  • Compile and prepare marketing and leaseup, fit up, supply budgets
  • Maintain and review s weekly reports to Owner
  • Develop marketing materials and advertising
  • Physical Condition
  • Review wait list to ensure that it is being maintained properly on Boston Post
  • Walk vacant units to survey rent readiness
  • Walk grounds to ensure that the highest standards are maintained
  • Discuss with site manager any current resident issues or maintenance issues
  • Review recent tenant income certifications for accuracy and timeliness
  • Review Delinquency report and take applicable action
  • Manage onsite staff through periodic site visits, scheduled and unscheduled. Utilize consistent verbal and written communications to provide instructions and feedback. Encourage a team environment at all levels.
  • Coordinate capital improvements
  • Review maintenance requests to ensure repairs are completed in a timely manner and filed in the maintenance file.
Resident Relations

  • Supervise resident evictions and assists with investigating complaints. Work closely with legal counsel for the property on all matters pertaining to the property.
  • Promote harmonious relations among residents, staff vendors, and the community atlarge and the onsite social services coordinator.
  • Assist in the development and implementation of resident activities and property management programs.
  • Develop and maintain relations with community services agencies and other affordable housing groups in an effort to supplement property management service and future resident bas