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Patient Navigator Director
3 months ago
Job Purpose:
Under the supervision of the Senior Director of Clinical Operations, the Patient Navigator Director (PND) functions on an integrated team to provide superior patient experiences to improve the quality of their health and wellness.
Also, the PND will act as a liaison, link, intermediary, and navigator between the patient and their health team and resources to facilitate access to and improve the quality and cultural competence of service delivery.
Duties:
Keenly focused on delivering exceptional patient experiences where patients feel service coordination and follow up is great by removing barriers quickly and enhancing access to health care;
Demonstrate the core values of Integrity, Respect, Accountability, Excellence, Customer-Focused;
Establish positive, supportive relationships with, and provide feedback to, integrated team participants;
Supervise the case management and new patient experience teams for the organization;
Assist a panel of patients to gain access to health-related social services (including identifying socio-economic issues) that affect patients' overall health and wellbeing; will develop health/social management plans and goals with patients and act as a case manager for patients and their health and wellness team;
Maintain accurate and up-to-date documentation of the team which includes client notes, the release of information, assessments and other medical documents.
Coach team and patients in effective management of their chronic health and/or mental health conditions and self-care and assist patients in understanding care plans and instructions while motivating patients/clients to be active and engaged participants in their health and overall wellbeing;Oversee care coordination and advocacy by team during initial medical visits, or when necessary, case management to assure that the client's medical needs and required referrals are being conveyed and that health and social services plans are being followed up on, with both providers and clients;
Continuously expand knowledge and understanding of community resources/services; facilitate client access to, and assist the client in utilizing those services, including scheduling appointments with social services agencies and assisting with the completion of applications and making phone calls for programs for which they may be eligible;
Assist patients with eligibility for Medicaid and assist patients with eligibility for Marketplace Health Insurance programs;
Participate in overall data collection and review of Social Determinants of Health (SDH) programming and work with the team to coordinate and supply relevant information to the medical leadership team;
Implement program goals to reduce cultural and socio-economic barriers between clients and institutions committed to working with marginalized and diverse community populations;
Participate in, and help advance the continued success of, programs that stem from attempts to reduce barriers identified by SDH screens; monitor the impacts of those programs on the health and well-being of patients;
Seek out opportunities and partnerships to assist St. Hope in building community relationships and developing efficient referral linkages;
Deliver health education and advocate for the patient by supporting their personal goals and individual wellness journey by acting as a positive role model for patients;
Perform any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Organization's Values.
Education and/or Experience and Qualifications:
Master's degree in Public Health, Sciences or Social Sciences field preferred. Bachelor's degree required.
3 years of management experience working in a customer service environment and/or healthcare setting working with patients.
Experience working in Customer Relationship Management (CRM) system or electronic health records system.
Licensures/Certifications:
Certifications and/or trainings in customer service management
Physical Requirements:
Prolonged periods sitting at a desk working at a computer.
Able to lift up to 35 pounds occasionally without assistance.
Able to travel as needed.
