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IT Specialist

4 months ago

Boston, Massachusetts, United States CD PROJEKT RED Full time

Company Description
To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company's culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members

Responsibilities:

  • Provide support to endusers for hardware, software, and networkrelated issues.
  • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, and peripherals.
  • Manage and prioritize support tickets using Jira Service Management.
  • Escalate unresolved issues to higherlevel support teams when necessary.
  • Develop and maintain knowledge base articles and technical documentation.
  • Collaborate with other IT teams to implement and maintain IT solutions.
  • Participate in projects to improve IT support processes and service delivery.
  • Stay uptodate with the latest technologies and industry best practices.

Qualifications

  • 5+ years of experience working in an IT service desk environment.
  • Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, and mobile device platforms.
  • Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
  • Excellent problemsolving and analytical skills with a keen attention to detail.
  • Exceptional customer service and communication skills, with the ability to explain technical concepts to nontechnical users.
  • Ability to work independently and as part of a team in a fastpaced environment.
  • Relevant IT certifications such as CompTIA A+, Network+, or ITIL are a plus.

Additional Information This job requires working in Boston, US.**Working mode: in-office in a hybrid or full-time capacity (11:00am - 7:00pm).

Health & Well-being

  • Company paid medical healthcare (dental vision & mental).
  • Paid Leave — 20 days of holiday for every team member per year (26 days after two years).
  • No dresscode — we like to keep it casual.
  • 401K with employer matching.
  • Gym Membership Reimbursement.

Perks & Professional Growth

  • Flexible working hours.
  • Trainings, lectures and courses — internal workshops, knowledgesharing initiatives, online tutorials, and elearning classes are all available. There's always something to learn
  • Merch — regular chances to nab some cool swag
  • A welcome pack filled with goodies — to help you feel right at home once you join the team.

Life in the Office

  • Dogfriendly office — dog owner? Bring your pooch with you and look after them while working There's always a furry friend or two to meet at the studio.
  • Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
  • If you've observed any irregularities in our recruitment process please click _here_ to report them_