Account Management

2 weeks ago

Seattle, Washington, United States Eclaro Full time
Operations Specialist, Scheduling and Cell Logistics

Job Number:

Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for an Operations Specialist, Scheduling and Cell Logistics for our client in Seattle, WA.

Eclaro's client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you're up to the challenge, then take a chance at this rewarding opportunity

Position Overview:
  • The Global Operations Specialist, Scheduling and Cell Logistics will be the primary points of contact for our manufacturing and logistics partners, both internally and externally over the weekends.
  • The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of Client's clinical and commercial autologous cellular immunotherapy products. The specialist will resolve realtime operational issues related to transportation, manufacturing, distribution, and administration.
  • The specialist must maintain strong relationships with both internal and external partners to ensure best-in class customer service is delivered to our patient treatment centers around the world.
  • The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations (> = 95% of time). Participation in projects and working groups with growth opportunity as operations permit, considering performance and alignment with development plan.
  • The position is fully remote. Remote work must be performed at home with a consistent office setup and internet access, as extensive work at computers and phones is essential to job function
Pay Rate: 41.42 $/Hour

Qualifications:
  • Bachelor's degree or equivalent work experience
  • 3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain
  • Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred
  • Experience working in a regulated environment (cGMP/FDA) is preferred
  • Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word
Responsibilities:
  • Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners
  • Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
  • Monitor collection, delivery, transportation, and manufacturing activities
  • Troubleshoot and develop plans of action for issues throughout the patient journey
  • Interact with internal and external stakeholders over the phone and email
  • Ensure a positive end-to-end customer experience
  • Execute urgent escalations and facilitate product returns and product replacements
  • Input and maintain transactional data related to patient schedules within Client's scheduling system
  • Actively participate in tactical and other meetings as assigned
  • Facilitate daily operations activities and meetings including shift turnover on rotating basis
  • Provide real-time scheduling portal support to external users
  • Monitor and triage requests and issues within the case management system
  • Provide on-call and holiday support as assigned
Required Skills:
  • Highly self-motivated, self-aware, and professional
  • Flexible in responding to quickly changing business needs
  • Exceptional customer service orientation
  • Skilled at managing tense situations and de-escalation
  • Eager to work with teams from other regions and cultures
  • Strong sense of ownership and accountability
  • Able to work independently and in groups
  • Fluent reading, speaking, and writing skills required in English has context menu
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:

Paul Quibuyen



Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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