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Customer Service Specialist
3 months ago
Full Time- 40 hours a week.
- Provide sales and support to walk-in customers at our will-call sales counters, ensuring the highest levels of customer satisfaction.
- Maintain, stock, and clean the counter sales area merchandise and displays, and support Inside Sales and Outside Sales activities.
- Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
- Accurately process and fill Sales Orders generated at the sales counter.
- Provide customers with reliable information regarding product specifications, pricing, and availability.
- Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed.
- Ensure security and control is upheld at this primary point of customer contact.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
- Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
- Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
- Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
